RPC Service not aviable

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

RPC Service not aviable

Veeam Logoby jmai » Wed Nov 04, 2015 7:55 am

Hi,

we installed yesterday Veeam Endpoint Backup on our Exchange Server. It is running at 11pm but he show an error when its try to run.
We are not using the Backup and Recovery Repository as a target for Endpoint Backup.

Endpoint Backup shows:
Error: Der RPC-Server ist nicht verfügbar RPC function call failed. Function name: [GetSvcVersion]. Target machine: [127.0.0.1].

Translation:
Error: RPC Server is not available RPC function call failed. Function name: [GetSvcVersion]. Target machine: [127.0.0.1].

On other server it is running without any problem.

Greetings,
J.M.
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Re: RPC Service not aviable

Veeam Logoby agolubnichy » Wed Nov 04, 2015 12:22 pm

Hi J.M.,

I trust the RPC service is actually running? Also, is there any antivirus software installed on the affected machine?

You are welcome to create a support case from Veeam Endpoint Backup UI > Support > Technical Support. Our technicians will analyze your logs and contact you with troubleshooting recommendations.

Kind regards,
Alexey
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Re: RPC Service not aviable

Veeam Logoby Mike Resseler » Wed Nov 04, 2015 4:39 pm

Hi J.M.,

I know it is an exchange server so you likely won't like to do it, but did you already restarted? I have seen cases where we got this error after installation but the problem (RPC) was there already for a longer time. A simple reboot can fix this in many cases. (but not always). In that case, following Alexey's advice is the best you can do

Cheers

Mike
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Re: RPC Service not aviable

Veeam Logoby jmai » Mon Nov 23, 2015 3:06 pm 1 person likes this post

I've restarted the server two times without any effect. But it looks like that the server means that he has no internet access, which is wrong. At the moment the backup ist working, but i've changed nothing...so it looks like magic ;-)
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Re: RPC Service not aviable

Veeam Logoby Dima P. » Mon Nov 23, 2015 4:40 pm

I am glad to hear you are up and running now. Next time please do not forget to create a support case - it will help us to identify the root cause of the issue and further improve the solution :wink:
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Re: RPC Service not aviable

Veeam Logoby mrburritoman » Thu Mar 31, 2016 7:23 am

I am also having this issue on an Exchange server.

Operating System: Server 2012 R2
Exchange 2013

Code: Select all
Full Error:
3/30/2016 11:24:55 PM :: Error: The RPC server is unavailable RPC function call failed. Function name: [GetSvcVersion]. Target machine: [127.0.0.1].


No amount of restarts have been able to get this server to backup.

Anyone have an idea?
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Re: RPC Service not aviable

Veeam Logoby Vitaliy S. » Thu Mar 31, 2016 11:05 am

Do you see any RPC related errors in the Windows Event log?
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Re: RPC Service not aviable

Veeam Logoby Dima P. » Thu Mar 31, 2016 11:30 am

Hi mrburritoman,

In addition, this might be possible solution. If that does not help, kindly, open a support case via Control Panel > Support > Technical Support. Thanks.
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Re: RPC Service not aviable

Veeam Logoby mrburritoman » Thu Mar 31, 2016 5:17 pm

Vitaliy S. wrote:Do you see any RPC related errors in the Windows Event log?

Nothing in the event log.

Dima P. wrote:Hi mrburritoman,

In addition, this might be possible solution. If that does not help, kindly, open a support case via Control Panel > Support > Technical Support. Thanks.

Checking this link out, how do I determine if the Veeam Transport component is missing?

I will open a support case and report back what is done to resolve this.
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Re: RPC Service not aviable

Veeam Logoby Dima P. » Fri Apr 01, 2016 12:43 pm

mrburritoman,

Thanks for the heads up. Do not forget to share the case ID.
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Re: RPC Service not aviable

Veeam Logoby mrburritoman » Fri Apr 01, 2016 7:17 pm

Case # 01748343
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Re: RPC Service not aviable

Veeam Logoby mrburritoman » Fri Apr 01, 2016 7:21 pm 1 person likes this post

I forgot to mention that I have initially tried these steps:
1. Open up regedit
2. Locate the Path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup 3. Add the following DWORD: EndPoint_Rpc_Transport_Port and change the value to 6183 (decimal).
4. Close regedit and restart the Veeam Endpoint service.

And the backup job has run successfully. I will monitor this over the next week to ensure that it remains stable.
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Re: RPC Service not aviable

Veeam Logoby Dima P. » Sat Apr 02, 2016 1:14 pm

Hi mrburritoman,

Thanks for the heads-up. I'll talk to the support team - probably we should create a KB article for future references.
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Re: RPC Service not aviable

Veeam Logoby mrburritoman » Fri Apr 15, 2016 4:35 pm

An update, this has been running properly for the past few weeks and it failed last night with the same error.

Restarting the service seems to have resolved it for now, just be aware that this pops up at random times...
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Re: RPC Service not aviable

Veeam Logoby Mike Resseler » Sat Apr 16, 2016 5:44 am

Hi Mrburritoman,

Thanks for the heads up, we will pass this additional (valuable) information to our support teams

Thanks

Mike
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