Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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ESH
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Server extremly slow after installing Veeam Agent

Post by ESH » Aug 12, 2019 6:26 am

Hello,

a customer has a problem with the server responding extremely slowly and delayed after installing Veeam Agent. Even opening folders directly on the server is sluggish and slow.
Naturally, this also manifests itself on the clients when using the DMS software. The printing of bills takes 2-3 minutes instead of 5 seconds.

However, you can see no workload, neither in the CPU, nor in the disk. (Performance Monitor in Windows)

When uninstalling the software, the server is again performing well immediately after completion of the uninstallation. a reboot is not necessary.

Windows Server 2008 R2 64bit. Latest update status
Intel Xeon X3430 @ 2.4Ghz
8GB Ram
Raid 5 consisting of 15000rpm sas
Veeam Agent for Windows 3.0.2.1170 (previously 2.x with the same issues)

Dima P.
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Re: Server extremly slow after installing Veeam Agent

Post by Dima P. » Aug 12, 2019 10:48 am

Hello and welcome to the community Sven.

Any chance you have any antivirus software installed that could potentially block Veeam Agent for Windows (and maybe start checking it's components for viruses)? Cheers!

ESH
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Re: Server extremly slow after installing Veeam Agent

Post by ESH » Aug 15, 2019 6:52 am

Hello and thanks!

We've tested it by uninstalling the antivirus Software for 2 Days. No Change.

Dima P.
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Re: Server extremly slow after installing Veeam Agent

Post by Dima P. » Aug 15, 2019 12:12 pm

Thanks for the update Sven. Unfortunately I am out of ideas, so please raise a support case and let our team investigate this issue. Please do not forget to share the case Id in this thread for future reference. Cheers!

ESH
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Re: Server extremly slow after installing Veeam Agent

Post by ESH » Aug 15, 2019 1:29 pm

Thats what i've done before.
This is Veeam Support with a system generated courtesy notification. Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically. Please keep in mind that as a Free Product case, Support is provided on a best effort basis. Support Policy for Free Products can be found here: https://www.veeam.com/veeam_software_su ... icy_ds.pdf
We can imagine how frustrating this must be to not get a valuable reply. Regardless of the Support Contract type, our goal is to ensure the issue is resolved to your satisfaction. Alternatively, visit the Forums to find an answer or ask a question to our helpful Community: https://forums.veeam.com/
That's why I have created a thread here in the forum :mrgreen: :(

The Case ID was 03703780

Dima P.
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Re: Server extremly slow after installing Veeam Agent

Post by Dima P. » Aug 15, 2019 5:16 pm

Understood, thank you! I'll ask support team to reopen the case and start the investigation process.

nitramd
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Re: Server extremly slow after installing Veeam Agent

Post by nitramd » Aug 15, 2019 7:57 pm

Sven,

Do you know what the memory utilization is on the server?

ESH
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Re: Server extremly slow after installing Veeam Agent

Post by ESH » Aug 16, 2019 7:55 am

30-40% of 8GB RAM are in use.

nitramd
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Re: Server extremly slow after installing Veeam Agent

Post by nitramd » Aug 16, 2019 4:30 pm

Sven,

What's the network utilization like on the server? I suspect it would be low so just something to rule out.

Any idea how large the server's pagefile is? And how is this pagefile being managed, i.e. is it system managed, a custom size or no pagefile?

How much free disk space is available on the boot drive (C:\)?

Have you tried using System Internals Process Explorer?

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