Service suddenly stopped working, reinstall did not help!

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Service suddenly stopped working, reinstall did not help!

Veeam Logoby Novell2 » Mon Feb 06, 2017 7:42 pm

Hi, I am using Backup Endpoint 1.5 for several months. Now the service could start anymore. I deinstalled the 4 programs SQL 2012 Express LocaldB, system CLR Types and SQL Management Objects and endpoint 1.5. After a reboot I installed Veeam Backup Endpoint. But when it comes to start the service, it will failed.

What can I do?

Thanks for your help!
regards
Novell2

[EDIT] Logs have been removed by moderator
Novell2
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Re: Service suddenly stopped working, reinstall did not help

Veeam Logoby Vitaliy S. » Mon Feb 06, 2017 8:19 pm

Do you have any error messages in the Windows event log? Also, do you have a case opened on this issue?
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Re: Service suddenly stopped working, reinstall did not help

Veeam Logoby Novell2 » Mon Feb 06, 2017 8:27 pm

Hi Vitaly
thanks for your help! No I did not open a case. I did find on windows log this message:

Code: Select all
Der Dienst kann nicht gestartet werden. Microsoft.SqlServer.Management.Smo.FailedOperationException: ExecuteNonQuery failed for Database 'master'.  ---> Microsoft.SqlServer.Management.Common.ExecutionFailureException: An exception occurred while executing a Transact-SQL statement or batch. ---> System.Data.SqlClient.SqlException: Database 'VeeamBackup' cannot be upgraded because it is read-only, has read-only files or the user does not have permissions to modify some of the files. Make the database or files writeable, and rerun recovery.
Could not open new database 'VeeamBackup'. CREATE DATABASE is aborted.
   bei Microsoft.SqlServer.Management.Common.ConnectionManager.ExecuteTSql(ExecuteTSqlAction action, Object execObject, DataSet fillDataSet, Boolean catchException)
   bei Microsoft.SqlServer.Management.Common.ServerConnection.ExecuteNonQuery(String sqlCommand, ExecutionTypes executionType)
   --- Ende der internen Ausnahmestapel├╝berwachung ---
   bei Microsoft.SqlServer.Management.Common.ServerConnection.ExecuteNonQuery(String sqlComman...
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Re: Service suddenly stopped working, reinstall did not help

Veeam Logoby Dima P. » Mon Feb 06, 2017 8:48 pm

Hi,

Please open support case via Control Panel > Support > Technical Support and share the case ID. Thank you.
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