Services suddenly stopped working

[xanod]

Hi everyone,
I LOVE Veeam Agent for Windows, everything is OK on all my computers, except two of them.

After the fresh install the GUI is innacessible and just a simple indication says: "Service suddenly stopped working. Please refer to this article for troubleshooting this issue."

I tried to uninstall and reinstall (including all the SQL components) without antivirus (ESET).
The KB1959 didn't fix it.
The RecreateDatabase registry didn't fix it.

I've found errors in Veeam logs in ProgramData:

Code: Select all

[12.04.2017 22:48:42] <08> Info     [AutoUpdate] Checking updates for version 1.5.0.306
[12.04.2017 22:48:42] <08> Info     [AutoUpdate] Downloading new update definition file from https://autolk.veeam.com/json-rpc.php
[12.04.2017 22:48:43] <08> Info     [AutoUpdate] Result is NoUpdates
[12.04.2017 22:48:43] <08> Info     [AutoUpdate] List of alive updates in DB:
[12.04.2017 22:48:43] <08> Info     [AutoUpdate] -----------------------------
[12.04.2017 22:48:43] <08> Info     [AutoUpdate] -----------------------------
[12.04.2017 22:48:43] <05> Info     Enable user notification 085b8fc5-aaa6-42a0-b230-00a88732ba3e
[12.04.2017 22:48:44]      Info     < d98>         Volume name: \\?\GLOBALROOT\Device\CdRom0, type: VDS_VT_SIMPLE, is online
[12.04.2017 22:48:44]      Info     < d98>           GUID path names:
[12.04.2017 22:48:44]      Info     < d98>             \\?\Volume{f25e173f-674a-11e5-824c-806e6f6e6963}\
[12.04.2017 22:48:44]      Info     < d98>         Volume name: \\?\GLOBALROOT\Device\HarddiskVolume1, type: VDS_VT_SIMPLE, is online
[12.04.2017 22:48:44]      Info     < d98>           GUID path names:
[12.04.2017 22:48:44]      Info     < d98>             \\?\Volume{ad8b76c1-6751-11e5-824e-0023ae756cc5}\
[12.04.2017 22:48:44]      Info     < d98>         Volume name: \\?\GLOBALROOT\Device\HarddiskVolume2, type: VDS_VT_SIMPLE, is online
[12.04.2017 22:48:44]      Info     < d98>           GUID path names:
[12.04.2017 22:48:44]      Info     < d98>             \\?\Volume{a83a1117-443b-11e6-8273-806e6f6e6963}\
[12.04.2017 22:48:45]      Info     < d98>         Volume name: \\?\GLOBALROOT\Device\HarddiskVolume3, type: VDS_VT_SIMPLE, is online
[12.04.2017 22:48:45]      Info     < d98>           GUID path names:
[12.04.2017 22:48:45]      Info     < d98>             \\?\Volume{70300129-4435-11e6-826f-806e6f6e6963}\
[12.04.2017 22:48:45]      Info     < d98>     Enumerating VDS volumes. Ok.
[12.04.2017 22:48:45]      Info     < d98> Boot volume is '{70300129-4435-11e6-826f-806e6f6e6963}', disk number: '2'.
[12.04.2017 22:48:45]      Info     < d98> system volume device: '\Device\HarddiskVolume3'.
[12.04.2017 22:48:45]      Info     < d98> Volume '\\?\Volume{70300129-4435-11e6-826f-806e6f6e6963}' is an MBR system volume.
[12.04.2017 22:48:45] <19> Info         Layout: '<ShadowVolumesLayout><ShadowVolumes/><LiveVolumes><LiveVolume Id="{70300129-4435-11e6-826f-806e6f6e6963}" Name="\\?\Volume{70300129-4435-11e6-826f-806e6f6e6963}" Label="" FilesystemType="NTFS" Capacity="256059465728" UsedSize="48930406400" Roles="6" VdsType="VDS_VT_SIMPLE" VdsOfflineStatus="false"><MountPoints><MountPoint Path="C:\"/></MountPoints><Extents><Extent DiskNumber="2" StartingOffset="1048576" ExtentLength="256059465728"/></Extents></LiveVolume><LiveVolume Id="{ad8b76c1-6751-11e5-824e-0023ae756cc5}" Name="\\?\Volume{ad8b76c1-6751-11e5-824e-0023ae756cc5}" Label="CARTO" FilesystemType="NTFS" Capacity="300058182144" UsedSize="265691513344" Roles="0" VdsType="VDS_VT_SIMPLE" VdsOfflineStatus="false"><MountPoints><MountPoint Path="F:\"/></MountPoints><Extents><Extent DiskNumber="0" StartingOffset="8257536" ExtentLength="300058182144"/></Extents></LiveVolume><LiveVolume Id="{a83a1117-443b-11e6-8273-806e6f6e6963}" Name="\\?\Volume{a83a1117-443b-11e6-8273-806e6f6e6963}" Label="DATAS" FilesystemType="NTFS" Capacity="320062061568" UsedSize="82638576640" Roles="0" VdsType="VDS_VT_SIMPLE" VdsOfflineStatus="false"><MountPoints><MountPoint Path="D:\"/></MountPoints><Extents><Extent DiskNumber="1" StartingOffset="8259072" ExtentLength="320062061568"/></Extents></LiveVolume></LiveVolumes><Disks><Disk DiskNumber="0" BusType="SATA" Capacity="300069052416" IsReadOnly="false" ReadOnlyState="2" IsVirtualDisk="false" IsRemovable="false" LogicalSectorSize="512" FriendlyName="WDC WD3000HLFS-75G6U1" PackStateFlags="1"><DriveLayout PartitionStyle="MBR" Signature="129"><Partitions><Partition PartitionNumber="0" StartingOffset="8225280" PartitionLength="300058214400" PartitionStyle="MBR" PartitionType="15" BootIndicator="false" RecognizedPartition="false" HiddenSectors="16065"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="1" StartingOffset="8257536" PartitionLength="300058182144" PartitionStyle="MBR" PartitionType="7" BootIndicator="false" RecognizedPartition="true" HiddenSectors="63"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/></Partitions></DriveLayout><DevSetupInfo DevPath="\\?\scsi#disk&ven_wdc&prod_wd3000hlfs-75g6u#4&303cba2d&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" IsExternalDisk="false"/></Disk><Disk DiskNumber="2" BusType="SATA" Capacity="256060514304" IsReadOnly="false" ReadOnlyState="2" IsVirtualDisk="false" IsRemovable="false" LogicalSectorSize="512" FriendlyName="Samsung SSD 850 PRO 256GB" PackStateFlags="1"><DriveLayout PartitionStyle="MBR" Signature="1534522506"><Partitions><Partition PartitionNumber="1" StartingOffset="1048576" PartitionLength="256059465728" PartitionStyle="MBR" PartitionType="7" BootIndicator="true" RecognizedPartition="true" HiddenSectors="2048"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/></Partitions></DriveLayout><DevSetupInfo DevPath="\\?\scsi#disk&ven_samsung&prod_ssd_850_pro_256g#4&303cba2d&0&030000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" IsExternalDisk="false"/></Disk><Disk DiskNumber="1" BusType="SATA" Capacity="320072933376" IsReadOnly="false" ReadOnlyState="2" IsVirtualDisk="false" IsRemovable="false" LogicalSectorSize="512" FriendlyName="SAMSUNG HD322GJ" PackStateFlags="1"><DriveLayout PartitionStyle="MBR" Signature="-1548115015"><Partitions><Partition PartitionNumber="0" StartingOffset="8226816" PartitionLength="320062093824" PartitionStyle="MBR" PartitionType="15" BootIndicator="false" RecognizedPartition="false" HiddenSectors="16068"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="1" StartingOffset="8259072" PartitionLength="320062061568" PartitionStyle="MBR" PartitionType="7" BootIndicator="false" RecognizedPartition="true" HiddenSectors="63"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/><Partition PartitionNumber="0" StartingOffset="0" PartitionLength="0" PartitionStyle="MBR" PartitionType="0" BootIndicator="false" RecognizedPartition="false" HiddenSectors="0"/></Partitions></DriveLayout><DevSetupInfo DevPath="\\?\scsi#disk&ven_samsung&prod_hd322gj#4&303cba2d&0&010000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" IsExternalDisk="false"/></Disk></Disks></ShadowVolumesLayout>
[12.04.2017 22:48:45] <19> Info     '
[12.04.2017 22:48:45] <19> Error    Failed to initialize drive detection events
[12.04.2017 22:48:45] <19> Error    Non pris en charge  (System.Management.ManagementException)
[12.04.2017 22:48:45] <19> Error       à System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
[12.04.2017 22:48:45] <19> Error       à System.Management.ManagementEventWatcher.Start()
[12.04.2017 22:48:45] <19> Error       à Veeam.EndPoint.CStorageInsertionDetector..ctor()
[12.04.2017 22:48:45] <19> Error       à Veeam.EndPoint.CExternalDriveInsertionEvent.<Init>b__0()
[12.04.2017 22:48:45] <19> Info     Stopping service...

...

[12.04.2017 22:48:46] <19> Info     Waiting for stopping of all active jobs (timeout [300 sec])...
[12.04.2017 22:48:47] <19> Info     [CEndPointRegistryOptionsWatcher] Stop watcher
[12.04.2017 22:48:47] <19> Info     Posting termination request. Event: [60644701], Thread: [19]
[12.04.2017 22:48:47] <19> Info     Posting termination request. Event: [60644701], Thread: [19]
[12.04.2017 22:48:47] <15> Info     Job states tracker has been stopped.
[12.04.2017 22:48:47] <14> Info     Job states tracker has been stopped.
[12.04.2017 22:48:47] <19> Info     Posting termination request. Event: [60644701], Thread: [19]
[12.04.2017 22:48:47] <19> Info     [RpcTransport] Stopping
[12.04.2017 22:48:47] <19> Info     [RpcTransport] Stopped
[12.04.2017 22:48:47] <19> Info     Disposing uncompleted asynchronous rollback tracked actions, timeout: [00:00:05]
[12.04.2017 22:48:47] <19> Info     [SqlLocalDb] Stopping instance 'VeeamEndPoint'
[12.04.2017 22:48:48] <19> Info     [SqlLocalDB] Instance 'VeeamEndPoint' has been stopped
[12.04.2017 22:48:48] <19> Error    Le thread a été abandonné. (System.Threading.ThreadAbortException)
[12.04.2017 22:48:48] <19> Error       à System.Threading.Thread.AbortInternal()
[12.04.2017 22:48:48] <19> Error       à System.Threading.Thread.Abort()
[12.04.2017 22:48:48] <19> Error       à Veeam.EndPoint.CExternalDriveInsertionEvent.Dispose()
[12.04.2017 22:48:48] <19> Error       à Veeam.Backup.Service.CExternalOrEvent.Dispose()
[12.04.2017 22:48:48] <19> Error       à Veeam.Backup.Common.CDisposableList.Dispose()
[12.04.2017 22:48:48] <19> Info     Service stopped.
[12.04.2017 22:48:48] <22> Info     Stop service status tracking.
[12.04.2017 22:48:48] <01> Info     Disposing SVeeamBackupService...
[12.04.2017 22:48:48] <01> Info     Unregistering TCP client channel [bstcp]
[12.04.2017 22:48:48] <01> Info     Channel successfully unregistered
[12.04.2017 22:48:48] <02> Info     ~CClientSponsor [ss0]
[12.04.2017 22:48:48] <02> Info     [Session ced3a952-233d-4755-8e79-eaf398e7b1f7] Closing...
[12.04.2017 22:48:48] <02> Info     ~CClientSponsor [ss0]
[12.04.2017 22:48:48] <02> Info     [Session 15379fde-d153-407f-8499-a4e4ba8c30fe] Closing...

Each time I open the GUI the Service suddenly stops.

It's the same error on the two computers (But different brand/model - laptop/workstation - 7 Enterprise / 8.1 Enterprise).

I will higly appreciate any help.

Rémy.

[Mike Resseler]

Hi Remy,

First: Welcome to the forums!

Can you open a support case with us? (It's free, but no SLA). You probably won't be able to do it on the problematic machines (as the UI is not working) but create a case on one of your other computers and mention it that the problem is with other computers. Then support will contact you for further investigation

Please post the case ID here (and after that the follow-up and result)

Thanks
Mike

[dtawse]

I'm facing exactly this issue with the recent update (March 2018). I've raised a support case with Veeam and will post back when it's resolved. Case #02722928.

[Mike Resseler]

Thanks dtawse,
Keep us informed. The OP didn't had the support case posted

[ZeroCool_AT]

Hello,

having sam troubles here on testing the client backup (Trial Period).
I'm not so amused about the troubles.

On my side it seems to be the Avast! Business Antivurs-Solution that blocks the agent/service even after configure the exceptions mentioned by the KB of veeam.
Will follow this thread to get a look when new informations are ready.

Greetings from Austria.

Rainhard / ZeroCool_AT

[Mike Resseler]

Hi Rainhard,

First: Welcome to our forums!

Could you also create a support case please? In the previous case that is mentioned here a DB recreation was necessary to get it fixed. So it might be completely different from what you are experiencing.
Post the case ID and the potential outcome here also

Thanks
Mike

[ZeroCool_AT]

Hi Mike,

thanks for your answer.
Here is the Support Case ID: Case #03039244

Will keep you all up2date.

Greetings,

[kameleon]

Just received my Dell XPS 17 9710 with Windows 10 21H1 OS build 19043.1466. As per my usual procedures, one of the first things I install is Veeam Agent for Windows. I installed 5.0.1.4584 version. After installation I am met with the "Services suddenly stopped working" message. I have followed KB1959 and rebooted multiple times. I have removed/uninstalled Veeam Agent, rebooting, reinstalling to no avail. Anyone have an idea where to even begin on this? I am using the free version of Veeam Agent but we do have paid support for Veeam B&R and O365 backup. I did open a support case through the application interface. Support case number is 05231943

[kameleon]

*EDIT* Upgrading windows to 21H2 seems to have fixed the issue.

[Natalia Lupacheva]

Hi @kameleon,

Thank you for sharing your solution!
I've moved your posts to the existing thread to keep similar issues together. Hope this helps the future readers

Thanks!