Services won't start fresh install

[jedduff]

Hi guys ,

I installed Veeam endpoint backup on a new computer with Windows 10 x64 (french). The services won't start at all.

My support case ID is 02030230

This is the log I have :

Code: Select all

04.01.2017 10:58:36] <04> Info     Local database instance 'VeeamEndPoint' founded
[04.01.2017 10:58:36] <04> Info     ReCreating local database instance (Flag ReCreateDatabase is ON)
[04.01.2017 10:58:36] <04> Info     [SqlLocalDb] Deleting instance 'VeeamEndPoint'
[04.01.2017 10:58:36] <04> Info     [SqlLocalDB] Instance 'VeeamEndPoint' has been deleted
[04.01.2017 10:58:36] <04> Info     Creating local database
[04.01.2017 10:58:36] <04> Info     [SqlLocalDb] Creating instance 'VeeamEndPoint'
[04.01.2017 10:58:40] <04> Info     [SqlLocalDB] Instance 'VeeamEndPoint' has been created
[04.01.2017 10:58:40] <04> Info     [SqlLocalDb] Starting instance 'VeeamEndPoint'
[04.01.2017 10:58:42] <04> Info     [SqlLocalDB] Instance 'VeeamEndPoint' has been started
[04.01.2017 10:58:42] <04> Info     [SqlLocalDb] Stopping instance 'VeeamEndPoint'
[04.01.2017 10:58:44] <04> Info     [SqlLocalDB] Instance 'VeeamEndPoint' has been stopped
[04.01.2017 10:58:44] <09> Info     Stop service status tracking.
[04.01.2017 10:58:44] <04> Error    Failed to start service.
[04.01.2017 10:58:44] <04> Error    Unable to connect to SQL Server np:\\.\pipe\LOCALDB#828357BF\tsql\query. L'opération arithmétique a provoqué un dépassement de capacité. (Veeam.Backup.DBCreator.DatabaseException)
[04.01.2017 10:58:44] <04> Error       à Veeam.Backup.DBCreator.DatabaseConnector.Connect(DatabaseConnectorOptions options)
[04.01.2017 10:58:44] <04> Error       à Veeam.Common.CSqlCmd.Execute(IDatabaseConfiguration configuration, String text, Object[] args)
[04.01.2017 10:58:44] <04> Error       à Veeam.EndPoint.CEndPointServiceImpl.PrepareSqlInstanceImpl(DatabaseFile databaseFile, Boolean recreateDatabase, Boolean reattachDatabase)
[04.01.2017 10:58:44] <04> Error       à Veeam.EndPoint.CEndPointServiceImpl.PrepareSqlInstance(DatabaseFile databaseFile)
[04.01.2017 10:58:44] <04> Error       à Veeam.EndPoint.CEndPointServiceImpl.InitDb(DatabaseFile databaseFile)
[04.01.2017 10:58:44] <04> Error       à Veeam.EndPoint.CEndPointServiceImpl..ctor(CVbOptions options, CTerminationMediator terminator, CExternalEventsWatcher externalEventsWatcher)
[04.01.2017 10:58:44] <04> Error       à Veeam.EndPoint.EndPointService.OnStart(String[] args)

[jedduff]

Sergey from Veeam Support got my issue resolved.

"Please uninstall Webcompanion by Lavasoft, because it's a malware and causes issues with TCP/IP stack which causes issues like you faced with Veeam Endpoint Backup. "

I uninstalled Wencompanion and the services started.

[Mike Resseler]

Jeremie,

Thanks for coming back to us with the solution. I'm sure this can help other people also

Thanks
Mike