support case number 04613984 - email notifications

[mhlester]

Hi, all,

I stopped getting email notifications from Veeam Agent for Microsoft Windows 4.0.1.2169 - Free Edition in December 2020. I submitted a support case (support case number 04613984) but it was not selected for support, and it has been closed and archived.

I get the test email and I have all three boxes checked to get emails in the event of success, warning, and error.

If anyone has a suggestion for how to fix this, I would be grateful to hear it.

Thanks,
Michael

[HannesK]

Hello,
and welcome to the forums.

You could try upgrading to version 5, but I expect the same result. If you say that the test-message works, I would assume that the other mails end up somewhere in spam.

Depending on your setup, you could check on the mail-server side in the logs. Or check on your side in the logs in C:\ProgramData\Veeam\Endpoint

Best regards,
Hannes

[mhlester]

Hi, Hannes,

I don't send any messages to my spam folder. It's empty. I took a peek into Endpoint and there are so many logs, I don't know where to start...Is there a particular log or logs I can look at?

Best wishes,
Michael

[HannesK]

notepad++ with "find in files" is what I usually use to find something in the logfiles.

[mhlester]

I upgraded to version 5 and experienced the same behavior. I found the log file using notepad++, which indicated my office email is blocked. I changed to my personal email and it is working. Thank you for your help, Hannes.

Best wishes,
Michael