Task failed unexpectly

[fafa24]

Hello

I have a problem since a few weeks sporadically to backup a Windows 10 computer with Veeam Agent for Windows 2.2.

Backup starts and stays without any progress shown in the restore point details window. If I cancel the backup it takes forever - actually never stops - until I reboot the computer. The computer doesn't reboot properly. I have to turn it off. After that I see just two entries in the restore point details window. "Task failed unexpectly and Processed finished with errors"

After I restart the computer and I start the backup again it process without any problem. Data repository is a Veeam Replication server with a RDX drive. I do backup other computers to the same repository without a problem.

As you know backup should run smothly so I like to fix it. I tried to deinstall and reinstall the Agent without any success yet.

Any hint?

Thanks
Fafa24

[Vitaliy S.]

Hello,

Do you have any errors in the Windows Event log at the same time when backup job kicks in? Anything related to VSS is the first suspect.

Thank you!

[Dima P.]

fafa24,

Additionally, please provide the screenshot of this error via any file or image hosting (you can PM me the download link). Thank you in advance.

[fafa24]

Sorry only saw your reply now. I got no notification..

There is indeed a problem with VSS. Here are the log entries from event viewer in the order as the appear. The first one is a information showing that the job starts

Code: Select all

- Process C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Manager.exe (process ID:4184) reset policy scheme from {eb40421b-7b88-4ed1-8aa1-2f71d8b6a801} to {eb40421b-7b88-4ed1-8aa1-2f71d8b6a801
- A timeout was reached (30000 milliseconds) while waiting for the Windows Modules Installer service to connect.
- The Windows Modules Installer service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
- DCOM got error "1053" attempting to start the service TrustedInstaller with arguments "Unavailable" in order to run the server:
{752073A1-23F2-4396-85F0-8FDB879ED0ED
- The server {0823B6F8-F499-4D5E-B885-EA9CB4F43B24} did not register with DCOM within the required timeout.
-A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
-The Volume Shadow Copy service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
-DCOM got error "1053" attempting to start the service VSS with arguments "Unavailable" in order to run the server:
{E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
- A timeout was reached (30000 milliseconds) while waiting for the Microsoft Software Shadow Copy Provider service to connect.
- The Microsoft Software Shadow Copy Provider service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
- DCOM got error "1053" attempting to start the service swprv with arguments "Unavailable" in order to run the server:
{65EE1DBA-8FF4-4A58-AC1C-3470EE2F376A}
-Unable to start a DCOM Server: {417976B7-917D-4F1E-8F14-C18FCCB0B3A8}. The error:
"0"
Happened while starting this command:
C:\Windows\System32\coredpussvr.exe -Embedding

These are the problem I see in the logs. The Veeam backup runs forever and there is no entry in the agent details. I can only stop it by reboooting computer. Interesting is: when I run the job manually it works, looks like scheduled has an issue

Thanks

[Dima P.]

fafa24,

Entire debug log analysis is required, so please open a case via Veeam Agent for Windows Control Panel > Support > Technical Support (it's free) and share the case ID for future reference. Thank you in advance.

[fafa24]

Case id: 03297024.

I just opened a case. I use the Veeam agent free edition for Windows