Timeout To Start Agent

[AlexLeadingEdge]

Ticket # 02334163

Hi guys,

Getting this error:

5/10/2017 12:51:22 a.m. :: Error: Timeout to start agent

I've tried restarting the Veeam Agent for Microsoft Windows service, no change. Any ideas? Other than uninstalling and reinstalling, or rebuilding the database, I'm not sure what else I can do to fix this.

[Dima P.]

Hi Alex,

Might be related to VSS snapshot, but support team should figure this out (they have all the needed logs). Let me know if you need any assistance with your case and, as usual, do not forget to share the investigation results.

[wlenaerts]

We are running into the same issue. Actually we have 2 cases.
In one case it consistently fails by the timeout. It makes no difference if we send data to a Veeam repository or to a local target.
Rebooting, Reinstalling, Repairing all did not help.

From time to time one of these cases it seems to run fine twice in a row... only to fail the next time the schedule triggers.
Where you able to get any results from a support case?

[Dima P.]

Hi Wouter,

Do you have a support case ID to share? Thanks!

[wlenaerts]

Yes I opened case 02339672.
Hope this helps!

[AlexLeadingEdge]

It turns out that a miss-match between the existing drive letters and the one existing in the database. Rebuilding the database a second time seems to have fixed this.

[Dima P.]

Hi Alex,

Thanks for sharing the update!