Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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JanHB
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Tray Icon disappear

Post by JanHB » Feb 09, 2020 11:39 am

Hello,

as soon as I hold the mouse over the tray icon in the lower right corner it disappears.

So I can't open the status/settings window.
Also a restart of the application/restart of the PC does not lead to any improvement.

I have already looked into the logfiles, but could not find anything.

How can I continue searching?

Only uses the free version so don't able to open a support case.

Shestakov
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Re: Tray Icon disappear

Post by Shestakov » Feb 09, 2020 9:01 pm

Hello and welcome to the community!
Support cases may be open even by customers on free product edition.
What product version(build number) are you at?
Thanks

JanHB
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Re: Tray Icon disappear

Post by JanHB » Feb 11, 2020 7:07 pm

3.0.2.1170

Egor Yakovlev
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Re: Tray Icon disappear

Post by Egor Yakovlev » Feb 12, 2020 8:20 am

Hi Jan,
- double check VeeamEndpointBackupSvc is up and running under Services.msc
- try running C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Tray.exe manually
/Thanks!

JanHB
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Re: Tray Icon disappear

Post by JanHB » Feb 13, 2020 11:08 am

Service is running

don't start anything (no tray icon, no window)

i can manually start Veeam.EndPoint.Backup.exe ..Recovery.exe ..FLR.exe

Egor Yakovlev
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Re: Tray Icon disappear

Post by Egor Yakovlev » Feb 13, 2020 11:31 am

Please share the agent logs - you can upload them and send private message to me on forums, or open a support case at cp.veeam.com and share case ID here.
Zip entire C:\ProgramData\Veeam\Endpoint.
/Thanks!

Egor Yakovlev
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Re: Tray Icon disappear

Post by Egor Yakovlev » Feb 14, 2020 4:14 pm

Hi Jan,
it looks like we will need additional debug logs involved in this case.
Let's proceed with Support Ticket path - please open one and share its ID.
/Thanks!

JanHB
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Re: Tray Icon disappear

Post by JanHB » Feb 14, 2020 7:03 pm

Image

not possible for me... :(

Egor Yakovlev
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Re: Tray Icon disappear

Post by Egor Yakovlev » Feb 17, 2020 8:44 am

You can open a ticket straight from the agent UI, from any other machine(since your agent UI ain't working).
That will open a free tier case.

JanHB
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Re: Tray Icon disappear

Post by JanHB » Feb 17, 2020 9:36 am

Case Id 04007716

Egor Yakovlev
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Re: Tray Icon disappear

Post by Egor Yakovlev » Feb 17, 2020 9:56 am

Thanks. Support investigating.
Stay tuned!

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