Tray Icon disappear

[JanHB]

Hello,

as soon as I hold the mouse over the tray icon in the lower right corner it disappears.

So I can't open the status/settings window.
Also a restart of the application/restart of the PC does not lead to any improvement.

I have already looked into the logfiles, but could not find anything.

How can I continue searching?

Only uses the free version so don't able to open a support case.

[Shestakov]

Hello and welcome to the community!
Support cases may be open even by customers on free product edition.
What product version(build number) are you at?
Thanks

[JanHB]

3.0.2.1170

[Egor Yakovlev]

Hi Jan,
- double check VeeamEndpointBackupSvc is up and running under Services.msc
- try running C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Tray.exe manually
/Thanks!

[JanHB]

Service is running

don't start anything (no tray icon, no window)

i can manually start Veeam.EndPoint.Backup.exe ..Recovery.exe ..FLR.exe

[Egor Yakovlev]

Please share the agent logs - you can upload them and send private message to me on forums, or open a support case at cp.veeam.com and share case ID here.
Zip entire C:\ProgramData\Veeam\Endpoint.
/Thanks!

[Egor Yakovlev]

Hi Jan,
it looks like we will need additional debug logs involved in this case.
Let's proceed with Support Ticket path - please open one and share its ID.
/Thanks!

[JanHB]

not possible for me...

[Egor Yakovlev]

You can open a ticket straight from the agent UI, from any other machine(since your agent UI ain't working).
That will open a free tier case.

[JanHB]

Case Id 04007716

[Egor Yakovlev]

Thanks. Support investigating.
Stay tuned!