Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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marius roma
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Troubleshooting SQL server problem

Post by marius roma » Dec 13, 2015 9:34 pm

After uninstalling a beta version and installing version 1.1.2.119 I get an error saying that SQL server hosting the confnguration database is currently unavailable.
From control Panel I see that SQL Server LocalDB have been installed just now, but from the Services I see only the SQL Server VSS writer and no other SQL service.
I am quite sure that the problem depends on the PC, but how can I troubleshoot SQL issues?
Can uninstalling and reinstallinjg VEB be a solution?
Should I uninstall SQL?
Regards
marius

marius roma
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Re: Troubleshooting SQL server problem

Post by marius roma » Dec 13, 2015 9:54 pm

I uninstalled VEB and re-installed it, but I get an error reporting that the installation failed and suggesting to check the installation log: where can I locate the log.
As Wiondows logs don't report anything, where can I locate VEB logs?
Regards
marois

Dima P.
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Re: Troubleshooting SQL server problem

Post by Dima P. » Dec 13, 2015 10:35 pm

Hi,

Try to recreate the database and let me know if that helps.

marius roma
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Re: Troubleshooting SQL server problem

Post by marius roma » Dec 15, 2015 10:23 pm

I performed the suggested procedure twice with no success. I uninstalled an re-installed VEB and SQL LocalDB with no success.
I am sure there is a problem somewhere in the PC, but how can I troubleshoot and locate it?
Is there any log I can look at?
Regards
Marius

Dima P.
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Re: Troubleshooting SQL server problem

Post by Dima P. » Dec 15, 2015 11:18 pm

Marius,

Collect and share:

- The full setup logs from C:\ProgramData\Veeam
- Windows Event logs from windows event viewer (Custom View > Administrative events)
- LocalDB error log from %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\ (it should look like error.log, error1.log, error2.log etc)
- Pack and send it via any available cloud storage (Dropbox/Google Drive/OneDrive etc)
- Ping me :)

marius roma
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Posts: 452
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Full Name: Mario
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Re: Troubleshooting SQL server problem

Post by marius roma » Dec 16, 2015 11:26 am

I opened a support case number 01236273.
I presume that at least part of the requested information have been uploaded while openiong the support case.
Should I upload anything else?
Thank you for the Whole of your support
Marius

Vitaliy S.
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Re: Troubleshooting SQL server problem

Post by Vitaliy S. » Dec 16, 2015 1:40 pm

Marius our support engineer will definitely notify you if extra details are required to troubleshoot this issue. Thanks!

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