Unable to Configure Backup

[jhughes88]

I have a Windows 10 computer with Veeam Endpoint Backup free and since last week when I click on Configure Backup in the control panel I get the UAC prompt and click on Yes but never get the Configure Backup window. I have uninstalled and reinstalled VEB and checked for updates. Not sure where else to look so any help would be appreciated!
Thanks,
J

[PTide]

Hi,

Have you tried to disable UAC and see if the backup window appears? Also please check if "Veeam Configure Backup" is running in Task Manager.

Thank you.

[Vitaliy S.]

Are you trying to launch it using local admin credentials?

[jhughes88]

Yes the user is a local admin, non-domain joined, Windows 10 computer.
thx

[Vitaliy S.]

Hmm... ok. Try to do the same with any other local admin account, if it doesn't help, then I would suggest to review the support logs.

[Dima P.]

jhughes88,

Make sure the configure backup window is not hidden in the background (Alt + Tab the opened applications to check).