Unable to Configure Backup

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Unable to Configure Backup

Veeam Logoby jhughes88 » Wed Nov 11, 2015 12:14 am

I have a Windows 10 computer with Veeam Endpoint Backup free and since last week when I click on Configure Backup in the control panel I get the UAC prompt and click on Yes but never get the Configure Backup window. I have uninstalled and reinstalled VEB and checked for updates. Not sure where else to look so any help would be appreciated!
Thanks,
J
jhughes88
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Re: Unable to Configure Backup

Veeam Logoby PTide » Wed Nov 11, 2015 11:56 am

Hi,

Have you tried to disable UAC and see if the backup window appears? Also please check if "Veeam Configure Backup" is running in Task Manager.

Thank you.
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Re: Unable to Configure Backup

Veeam Logoby Vitaliy S. » Wed Nov 11, 2015 1:47 pm

Are you trying to launch it using local admin credentials?
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Re: Unable to Configure Backup

Veeam Logoby jhughes88 » Wed Nov 11, 2015 1:53 pm

Yes the user is a local admin, non-domain joined, Windows 10 computer.
thx
jhughes88
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Re: Unable to Configure Backup

Veeam Logoby Vitaliy S. » Wed Nov 11, 2015 1:55 pm

Hmm... ok. Try to do the same with any other local admin account, if it doesn't help, then I would suggest to review the support logs.
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Re: Unable to Configure Backup

Veeam Logoby Dima P. » Wed Nov 11, 2015 2:54 pm

jhughes88,

Make sure the configure backup window is not hidden in the background (Alt + Tab the opened applications to check).
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