Unable to create recovery Media / error 1812

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Unable to create recovery Media / error 1812

Veeam Logoby jeancharles » Wed Dec 17, 2014 3:54 pm

I just installed on another computer : windows 8.1 x64 and I cannot create the recovery media as an ISO file

Image

Any hints on how to solve the error ?
jeancharles
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Re: Unable to create recovery Media / error 1812

Veeam Logoby Dima P. » Wed Dec 17, 2014 4:20 pm

Hello Jean-Charles,
Please open a case from the Control Panel > Support > Technical Support. We are currently investigating this issue so you logs can help us a lot. Thank you.
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Re: Unable to create recovery Media / error 1812

Veeam Logoby jeancharles » Thu Dec 18, 2014 2:36 pm

Support Case made #00709533.
I cannot submit another case while this one is under investigation? I have a File Level restore that does not work either...
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Re: Unable to create recovery Media / error 1812

Veeam Logoby Dima P. » Thu Dec 18, 2014 2:46 pm

Thank you, we actually have a private fix for this one – so the resolution should be fast
Yes, feel free to open another case regarding the FLR.
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Re: Unable to create recovery Media / error 1812

Veeam Logoby jeancharles » Fri Dec 19, 2014 12:46 pm

Thanx it is done, I made the other support case for restore.
Waiting for the patch ;)
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Re: Unable to create recovery Media / error 1812

Veeam Logoby Dima P. » Fri Dec 19, 2014 1:33 pm

Jean-Charles,
Let me know how it goes once the hot fix is applied. Thank you.
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Re: Unable to create recovery Media / error 1812

Veeam Logoby jeancharles » Mon Jan 05, 2015 1:09 pm

Hi,

I am still waiting for the hot fix, when can I have it ?
jeancharles
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Re: Unable to create recovery Media / error 1812

Veeam Logoby Dima P. » Mon Jan 05, 2015 1:33 pm

Hi Jean-Charles,
I am sorry to hear that. Let me try to reach our support team regarding your case. I’ll follow up shortly.

EDIT: Support team told me that they had sent you a follow up some time ago. Please check, if you have any spam filter enabled, our engineers will try to reach you again.
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Re: Unable to create recovery Media / error 1812

Veeam Logoby jeancharles » Mon Jan 05, 2015 2:54 pm

Hi,

On Wednesday, december 31st I received an email from Alexey Gladkih asking if I was able to fix my problem, but no hotfix.

Case # 00709533
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Re: Unable to create recovery Media / error 1812

Veeam Logoby Dima P. » Mon Jan 05, 2015 11:29 pm

Got it, thanks. I’ll ask them to resend you the download link.
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Re: Unable to create recovery Media / error 1812

Veeam Logoby jeancharles » Mon Jan 12, 2015 5:14 pm

Hi,

thank you, but bad luck even with the fix I was still not able to create recvoery media, it asks for WinRE ou ADT, I give both and it does not please the software..
Logs sent, waiting for return!
jeancharles
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Re: Unable to create recovery Media / error 1812

Veeam Logoby Dima P. » Tue Jan 13, 2015 12:00 am

Jean-Charles,
Thank you for the heads up. I'll check for a solution with the DEV team.
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Re: Unable to create recovery Media / error 1812

Veeam Logoby plages » Tue Jun 16, 2015 11:14 am

Hello,
Has this issue ever been resolved.
I get the same error:

Creating recovery media fails with the following errors:
Windows Recovery Environment (WinRE) component is missing. Specify the location of Microsoft Windows 7 Enterprise x64 installation files (you may need to insert your Windows installation media). Alternatively, download and install Windows ADK.

And:
Error Failed to create recovery media: one of the required permissions was not assinged to the client.
(this one is partly translated from dutch, thus it may be somewhat inaccurate.)

I am now unable to create recovery media.
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Re: Unable to create recovery Media / error 1812

Veeam Logoby Mike Resseler » Tue Jun 16, 2015 11:53 am

Philip,

Please do the procedure again and then create a support case so we can look into it

Thanks

Mike
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Re: Unable to create recovery Media / error 1812

Veeam Logoby plages » Wed Jun 17, 2015 12:32 pm

I am unable to create a support case.
The support tab in the application does not acknowledge my e-mail address (tried all three of them).
And on the website under product i cannot select Endpoint Backup.
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