Unable to create recovery media -

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Unable to create recovery media -

Veeam Logoby ftcnet » Fri Mar 25, 2016 2:57 am

[ case number is 01742390 ]

Customer has one Win7Pro x64 wkstn that gives

Image

when we try to create recovery media. AVG Free is disabled.

Looking at that location with Windows Explorer shows

Image

Can't delete it until we remove the S-1-5-5-0-106558 user account associated with it, but it gets re-created when we re-run the Create Recovery Media.
Ideas appreciated. This wkstn did successfully create recovery media several months ago with earlier version of VEB.
ftcnet
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Re: Unable to create recovery media -

Veeam Logoby DavoudTeimouri » Fri Mar 25, 2016 6:47 am 1 person likes this post

Hi,
Run VEB by another administrator user account. I guess, your problem will be resolved.
Best Regards
DavoudTeimouri
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Re: Unable to create recovery media -

Veeam Logoby Dima P. » Fri Mar 25, 2016 2:23 pm

Bernard,

Is the second screenshot (and the folder with permissions) correct? On the first, I see you have access issues while creating the recovery media to a different folder.
Dima P.
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Re: Unable to create recovery media -

Veeam Logoby ftcnet » Fri Mar 25, 2016 9:12 pm

yes, the first screenshot is from the first attempt. The second screenshot is from the second attempt. It looks like it creates a random temp folder on each attempt?
ftcnet
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Re: Unable to create recovery media -

Veeam Logoby ftcnet » Fri Mar 25, 2016 10:08 pm

DavoudTeimouri's idea to create another admin account and try to create recovery media from there worked. Maybe there's something messed up with the original admin user profile?
ftcnet
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Re: Unable to create recovery media -

Veeam Logoby Dima P. » Mon Apr 04, 2016 11:57 pm

Bernard,

Thanks for the heads up. Did you get any response from our support team?
Dima P.
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