uninstall errors

[wvkreg]

I tried upgrading to latest Veeam backup Free, but the uninstall needed to upgraded displays some weird errors.
They state vmaserviceinstaller, access is denied. How can i fix this? Using Win8.1.

[nielsengelen]

Can you try running the uninstaller as administrator?

[wvkreg]

How can this be done?

I tried this, same error:

Elevated prompt cmd: C:\WINDOWS\system32>MsiExec.exe /X{25A9964F-7DB0-4E86-B39B-CAC5A42F191D}

[Dima P.]

Wim,
Does the logged in account have administrative privileges to uninstall the software? Thank you.

[wvkreg]

Yes Sure it does...

[Dima P.]

Wim,
Got it, thanks. I’ve asked QA to take a look but for further investigation, please, open a support case thru the Endpoint > Control Panel > Support (if its possible)

We might need some additional information, so once I hear back from QA I’ll update this thread.

[wvkreg]

I uninstalled Veeam backup and cant reinstall so not possible to send supportcase in that way.
I needed to uninstall because of the RC, no in place upgrade
Now i am stuck and cannot install either one.
I deleted the directories, registry entries and service (using sc /delete), but am still unable to install the RC,

[Dima P.]

Hello Wim,
What happen if you try to set up a new RC build? Any error / warning displayed? We may need the following information:

- The full setup logs from C:\ProgramData\Veeam
- Windows Event logs from windows event viewer (Custom View > Administrative events)
- LocalDB error log from %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\ (it should look like error.log, error1.log, error2.log etc)

Could you please pack and send it to me via any available cloud storage (Dropbox/Google Drive/OneDrive etc). Thank you in advance.

[wvkreg]

Hi

Here are the links to the evtlogs and rar files [deleted]

[Dima P.]

Hello Wim,
Thanks for the links I've shared them with QA team, I've erased the links from this public post, just in case. Will follow up on results shortly.

[wvkreg]

any update?

[Dima P.]

Hello Win,
I was told that our support team and QA guys are planning to make a WebEx session with you, I believe they’ll reach you next week in order to schedule it with you.

[Dima P.]

Wim,
I’ve sent you the contact details of the support engineer to set up a WebEx session. Please, keep us updated.

P.S. Support's team personal email address was removed from this thread – to avoid unauthorized spam.

[wvkreg]

Thx i mailed him

[Dima P.]

Wim,
Please do not forget to update this thread (send me a PMs if needed)– so we are on the same page. Thanks

[wvkreg]

Uninstall worked fine in a webex session.
The problem (as the engineer) said was in McAfee Policy (unwanted behaviour and apps policy for spy en malware) update.
So a definitions update fixed the uninstall errors
Thx for the help guys, happy customer...

regards
wim

[Dima P.]

Wim,
Great, thanks for the heads up! By the way, we do recommend to white list Veeam Endpoint Backup service and folders while using it with antivirus software to avoid any unexpected behavior in release notes – known issues