Update not working

[johnbo]

I have several computers that their is a software update available but when I try to update I keep getting the following message, Failed to download the update.

Included is a image of what I get.

[johnbo]

All so Its not a firewall or security feature blocking the update i tried with a computer that is wide open with no security and it has the same problem

[Dima P.]

Hello johnbo,

Can you please raise a support case via Veeam Agent for Windows UI? A quick fix would be to download the latest version from our website and run the upgrade manually, but looks like something is blocking the installation on your machine thus debug log analysis is required. Thank you in advance!

[johnbo]

Thanks I just downloaded the new version to do the update..Thanks for your help