User file level restores asking for admin credentials

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User file level restores asking for admin credentials

Veeam Logoby Daniel_L » Wed Jun 22, 2016 3:39 pm

I have the endpoint set to use a service account for backing up to a Data Domain. When the user tries to restore a file with their non-admin account they get a pop-up asking for admin credentials. What is the configuration setting so the user can restore their files on their own?
Daniel_L
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Re: User file level restores asking for admin credentials

Veeam Logoby Dima P. » Wed Jun 22, 2016 4:14 pm

Hello Daniel_L,

Data Domain is a VBR repository (in terms of VEB backup destinations), right?
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Re: User file level restores asking for admin credentials

Veeam Logoby Daniel_L » Wed Jun 22, 2016 5:10 pm

Hi Dima,

Correct, the EMC Data Domain is the destination for the backups. The service account has full access to the share. For testing I gave the users read access and they still get asked for admin credentials.
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Re: User file level restores asking for admin credentials

Veeam Logoby Dima P. » Wed Jun 22, 2016 5:21 pm

Daniel_L,

I mean are you backup to DataDomain directly via shared folder destination of the VEB or you use Veeam Backup and Replication in conjunction with DataDomain set as a repository?
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Re: User file level restores asking for admin credentials

Veeam Logoby Daniel_L » Wed Jun 22, 2016 5:48 pm

Hi Dima,

Veeam is new to me so please forgive me if I am not explaining things correctly. The Data Domain was configured to be the repository in the Veeam Backup & Replication. I pointed it to the CIFS Share. Hopefully I explained it right.
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Re: User file level restores asking for admin credentials

Veeam Logoby Dima P. » Wed Jun 22, 2016 10:35 pm

Thanks ok - thanks! Can you check that the said user account can copy/paste some file to/from the said share via regular browser?
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Re: User file level restores asking for admin credentials

Veeam Logoby Daniel_L » Thu Jun 23, 2016 4:36 pm

Hi Dima,

The user is able to copy/past a file over to the share. When the user tries to restore a file through the endpoint they are asked for their credentials and then a message saying"This action requires elevated privileges". We are part way there, how I get the user to restore files without elevated privileges?
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Re: User file level restores asking for admin credentials

Veeam Logoby Dima P. » Thu Jun 23, 2016 10:06 pm

Unfortunately, if the permissions are correct - not much I can do from my end. Kindly, try reaching out support team - you can open a case directly from VEB Control Panel > Support.
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Re: User file level restores asking for admin credentials

Veeam Logoby Daniel_L » Fri Jun 24, 2016 5:33 pm

Hi Dima,

How long does it take to upload the log files? It has been spinning for the last 15 hours. there is no other way to create a support request without uploading log files. As for me, the uploading of log files process does not work.
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