User file level restores asking for admin credentials

[Daniel_L]

I have the endpoint set to use a service account for backing up to a Data Domain. When the user tries to restore a file with their non-admin account they get a pop-up asking for admin credentials. What is the configuration setting so the user can restore their files on their own?

[Dima P.]

Hello Daniel_L,

Data Domain is a VBR repository (in terms of VEB backup destinations), right?

[Daniel_L]

Hi Dima,

Correct, the EMC Data Domain is the destination for the backups. The service account has full access to the share. For testing I gave the users read access and they still get asked for admin credentials.

[Dima P.]

Daniel_L,

I mean are you backup to DataDomain directly via shared folder destination of the VEB or you use Veeam Backup and Replication in conjunction with DataDomain set as a repository?

[Daniel_L]

Hi Dima,

Veeam is new to me so please forgive me if I am not explaining things correctly. The Data Domain was configured to be the repository in the Veeam Backup & Replication. I pointed it to the CIFS Share. Hopefully I explained it right.

[Dima P.]

Thanks ok - thanks! Can you check that the said user account can copy/paste some file to/from the said share via regular browser?

[Daniel_L]

Hi Dima,

The user is able to copy/past a file over to the share. When the user tries to restore a file through the endpoint they are asked for their credentials and then a message saying"This action requires elevated privileges". We are part way there, how I get the user to restore files without elevated privileges?

[Dima P.]

Unfortunately, if the permissions are correct - not much I can do from my end. Kindly, try reaching out support team - you can open a case directly from VEB Control Panel > Support.

[Daniel_L]

Hi Dima,

How long does it take to upload the log files? It has been spinning for the last 15 hours. there is no other way to create a support request without uploading log files. As for me, the uploading of log files process does not work.