Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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howartp
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Full Name: Peter Howarth
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VAW license warning

Post by howartp » 1 person likes this post

Hi.

Following case ref 02729839 I've been advised by Evgeniy to post this as a feature request, but it's also a warning to others.

We've just lost three months of backups, including some student exam work I need to restore, due to a perfectly plausible set of circumstances that others may find themselves in.

Scenario:
  • Originally using free VAW (Windows Agents) since they came out, destined to our B&R repository
  • Both agents affected were Server OS's
  • Email notifications were not configured on the VAW job itself, because B&R was sending notifications for all jobs on B&R
  • Purchased 5 VAW Workstation licenses and installed them on B&R - don't need App Aware or granular backup control so workstation licenses are valid, even for server OS's
  • Once VAW licenses are installed on the B&R server, any existing Free agents will be auto assigned licenses IF they match (Server OS = Server agent license, Workstation OS = Workstation agent license).
  • However IF you bought Workstation licenses for agents running a Server OS, those jobs will FAIL as they don't get issued licenses automatically
  • B&R notifications for the job will therefore STOP, as the agent job can't "contact" the B&R repository without a license, so it doesn't send job status report
  • Remember, VAW job notifications were not configured as previously B&R notifications were in effect so I didn't need duplicate notifications
  • Therefore you will NOT BE NOTIFIED that your jobs are failing due to no license assigned, and thus you will lose backups if you're not checking them.
I check and perform restores from my VM backups regularly, but these two agent backups are NAS stores for large files such as photos/videos so I rarely touch them. I monitor my emails for Warning and Failure alerts, but I don't watch out for not-received jobs alerts.

This is a feature request that when installing agent licenses onto B&R, a warning pops up if you have existing Agent jobs configured, to warn you that mismatched licenses won't be auto assigned and jobs will start to fail without warning. Ideally the "manage licenses" dialog should pop up and force you to assign licenses (inc "free" licenses) to all existing jobs so that this can't happen.

Peter
Dima P.
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Full Name: Dmitry Popov
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Re: VAW license warning

Post by Dima P. »

Hello Peter.

Thank you for you post. I'll review the case and get back to you.
howartp
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Posts: 78
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Joined: Jun 08, 2013 10:52 am
Full Name: Peter Howarth
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Re: VAW license warning

Post by howartp »

Hi Dima.

Did you get anywhere with this?

Peter
Dima P.
Product Manager
Posts: 14716
Liked: 1703 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW license warning

Post by Dima P. »

Hello Peter.

Sorry for keeping silence. It looks like a bug and we are going to fix it in upcoming updates (basically you should receive the notification about your agent licences being exceeded). Thanks again!
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