Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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danswartz
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VAW occasionally stops working on Windows 10

Post by danswartz » Jul 30, 2019 6:14 pm

I have a windows 10 workstation with VAW installed. Every once in awhile (2 weeks? 3 weeks?) it just stops working. No errors or anything, just no backups. Stopping and starting the VAW service doesn't seem to help. Rebooting the workstation does. It's been doing this for quite awhile now (including with the latest update to VAW). It's particularly concerning, since due to the lack of any error messages or emails, I'm under the delusion my workstation is up to date with backups. Has anyone else seen this? Any ideas?

If it makes any difference, exact same VAW is installed on 2 ESXi VMs running Windows Server 2016, and they don't seem to have this issue...

Dima P.
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Re: VAW occasionally stops working on Windows 10

Post by Dima P. » Jul 30, 2019 9:21 pm

Hello Dan,

What Veeam Agent for Windows version are you using? Any chance you have a case ID to share? Thank you in advance!

danswartz
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Re: VAW occasionally stops working on Windows 10

Post by danswartz » Jul 30, 2019 9:25 pm

VAW 3.0.2.1170. I haven't yet opened a case. I was more curious given that it only seems to affect Win10 (at least not affecting WS 2016).

Dima P.
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Re: VAW occasionally stops working on Windows 10

Post by Dima P. » Jul 30, 2019 9:33 pm

Does not sound expected, so please raise a support case and I'll ask support team to review your application debug logs. Do not forget to include the case ID in this thread. Cheers!

danswartz
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Re: VAW occasionally stops working on Windows 10

Post by danswartz » Jul 31, 2019 2:29 pm

I will do so next time I see this happen...

danswartz
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Re: VAW occasionally stops working on Windows 10

Post by danswartz » Aug 08, 2019 7:26 pm

Just noticed last backup was 8/6/2019. Case 03705165 opened.

Dima P.
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Re: VAW occasionally stops working on Windows 10

Post by Dima P. » Aug 09, 2019 10:16 am

Thanks for sharing! Asked support team for a review, stay tuned.

danswartz
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Re: VAW occasionally stops working on Windows 10

Post by danswartz » Aug 12, 2019 5:57 pm

Logs uploaded!

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