Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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florianmulatz
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VEB tries to backup non existant files

Post by florianmulatz »

Hey Guys,

First of all I want to thank you for this really usefull part of software :)

Anyhow I've the problem on one of our physical servers that he tries to backup files which are not there anymore. Therefore we get an backup warning every day through eMail (it is backing up it's data to a Veeam B&R 8.0.0.2021 Repository).
I don't know what to do against that.

Hopefully it's ok to post that here because I'm not able to open a "real" technical case in the support section and the server which I'm talking about does not have the ability to get to internet so I can't open an case through the Veeam EP.

BR & thx for every help!
Mike Resseler
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Re: VBEP tries to backup non existant files

Post by Mike Resseler » 1 person likes this post

Florian,

Thanks for the kind words :-)

1. Can you give us the backup warning so we can see what files we are talking about?
2. Dima.P from the forums here will help you with the support case. You will need to collect the logs manually by zipping all the files in the following two folders: Setup and Endpoint under c:\programdata\Veeam. Put it on a google drive or dropbox or onedrive or something and PM the link to Dima.

Thanks

Mike
Vitaliy S.
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Re: VBEP tries to backup non existant files

Post by Vitaliy S. »

You can always open a support case from another Endpoint and attach logs to that case, actually it would be a preferred way of doing that if you don't have internet access on that computer.
florianmulatz
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Re: VBEP tries to backup non existant files

Post by florianmulatz »

Hey Mike,

First, thanks for your answer. I'm sorry i'm not able to find a registered user with the name dima. I hope it's ok when I post the OneDrive link here:

http://1drv.ms/1LSb3VQ

The error message is:

https://onedrive.live.com/embed?cid=9BD ... Wld5iSDFD8

BR
PS: I'll do the next support case over my own computer which of course has internet-access.
Mike Resseler
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Re: VEB tries to backup non existant files

Post by Mike Resseler »

Florian,

Can you PM me your email address to give to our support team? When they have availability they will contact you

Mike
florianmulatz
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Re: VEB tries to backup non existant files

Post by florianmulatz »

Hey,

I've sent you my eMail adress through PM.

Thx
Mike Resseler
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Re: VEB tries to backup non existant files

Post by Mike Resseler »

Yes, received it.

Please give support some time to respond to you. We are delivering support to a free product but no SLA is given!

Thanks

Mike
florianmulatz
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Re: VEB tries to backup non existant files

Post by florianmulatz »

Hey,

Of course no problem isn't really critical.

BR & thx
Dima P.
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Re: VEB tries to backup non existant files

Post by Dima P. »

florianmulatz,
Anyhow I've the problem on one of our physical servers that he tries to backup files which are not there anymore. Therefore we get an backup warning every day through eMail (it is backing up it's data to a Veeam B&R 8.0.0.2021 Repository).
I don't know what to do against that.
Can you confirm that missing files actually persist in the backup? I mean the warring is the reference to the files missing on the target and it is safe to ignore it. However, if you would like warning message to disappear – open the configure backup wizard and you will be prompted to re built the backup job sources list.
florianmulatz
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Re: VEB tries to backup non existant files

Post by florianmulatz » 1 person likes this post

Hey Dima,

thx for your answer. I've already got an answer from the support - they said that this is an error which will be fixed in the next Software-Release.
Anyhow thanks for you excellent support.

BR
Dima P.
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Re: VEB tries to backup non existant files

Post by Dima P. »

Florian,
Thanks for the heads up! i'll take care of the rest from now :wink:
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