VEB tries to backup non existant files

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

VEB tries to backup non existant files

Veeam Logoby florianmulatz » Tue Jul 28, 2015 7:35 am

Hey Guys,

First of all I want to thank you for this really usefull part of software :)

Anyhow I've the problem on one of our physical servers that he tries to backup files which are not there anymore. Therefore we get an backup warning every day through eMail (it is backing up it's data to a Veeam B&R 8.0.0.2021 Repository).
I don't know what to do against that.

Hopefully it's ok to post that here because I'm not able to open a "real" technical case in the support section and the server which I'm talking about does not have the ability to get to internet so I can't open an case through the Veeam EP.

BR & thx for every help!
florianmulatz
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Jul 28, 2015 7:29 am
Full Name: Florian Mulatz

Re: VBEP tries to backup non existant files

Veeam Logoby Mike Resseler » Tue Jul 28, 2015 9:12 am 1 person likes this post

Florian,

Thanks for the kind words :-)

1. Can you give us the backup warning so we can see what files we are talking about?
2. Dima.P from the forums here will help you with the support case. You will need to collect the logs manually by zipping all the files in the following two folders: Setup and Endpoint under c:\programdata\Veeam. Put it on a google drive or dropbox or onedrive or something and PM the link to Dima.

Thanks

Mike
Mike Resseler
Veeam Software
 
Posts: 3151
Liked: 362 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: VBEP tries to backup non existant files

Veeam Logoby Vitaliy S. » Tue Jul 28, 2015 9:22 am

You can always open a support case from another Endpoint and attach logs to that case, actually it would be a preferred way of doing that if you don't have internet access on that computer.
Vitaliy S.
Veeam Software
 
Posts: 19558
Liked: 1102 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: VBEP tries to backup non existant files

Veeam Logoby florianmulatz » Tue Jul 28, 2015 9:35 am

Hey Mike,

First, thanks for your answer. I'm sorry i'm not able to find a registered user with the name dima. I hope it's ok when I post the OneDrive link here:

http://1drv.ms/1LSb3VQ

The error message is:

https://onedrive.live.com/embed?cid=9BDC79A550165A78&resid=9BDC79A550165A78%2111145&authkey=AEXaiWld5iSDFD8

BR
PS: I'll do the next support case over my own computer which of course has internet-access.
florianmulatz
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Jul 28, 2015 7:29 am
Full Name: Florian Mulatz

Re: VEB tries to backup non existant files

Veeam Logoby Mike Resseler » Tue Jul 28, 2015 10:57 am

Florian,

Can you PM me your email address to give to our support team? When they have availability they will contact you

Mike
Mike Resseler
Veeam Software
 
Posts: 3151
Liked: 362 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: VEB tries to backup non existant files

Veeam Logoby florianmulatz » Tue Jul 28, 2015 12:11 pm

Hey,

I've sent you my eMail adress through PM.

Thx
florianmulatz
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Jul 28, 2015 7:29 am
Full Name: Florian Mulatz

Re: VEB tries to backup non existant files

Veeam Logoby Mike Resseler » Tue Jul 28, 2015 12:17 pm

Yes, received it.

Please give support some time to respond to you. We are delivering support to a free product but no SLA is given!

Thanks

Mike
Mike Resseler
Veeam Software
 
Posts: 3151
Liked: 362 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: VEB tries to backup non existant files

Veeam Logoby florianmulatz » Tue Jul 28, 2015 12:21 pm

Hey,

Of course no problem isn't really critical.

BR & thx
florianmulatz
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Jul 28, 2015 7:29 am
Full Name: Florian Mulatz

Re: VEB tries to backup non existant files

Veeam Logoby Dima P. » Tue Jul 28, 2015 3:49 pm

florianmulatz,
Anyhow I've the problem on one of our physical servers that he tries to backup files which are not there anymore. Therefore we get an backup warning every day through eMail (it is backing up it's data to a Veeam B&R 8.0.0.2021 Repository).
I don't know what to do against that.

Can you confirm that missing files actually persist in the backup? I mean the warring is the reference to the files missing on the target and it is safe to ignore it. However, if you would like warning message to disappear – open the configure backup wizard and you will be prompted to re built the backup job sources list.
Dima P.
Veeam Software
 
Posts: 6249
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB tries to backup non existant files

Veeam Logoby florianmulatz » Wed Jul 29, 2015 7:17 am 1 person likes this post

Hey Dima,

thx for your answer. I've already got an answer from the support - they said that this is an error which will be fixed in the next Software-Release.
Anyhow thanks for you excellent support.

BR
florianmulatz
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Jul 28, 2015 7:29 am
Full Name: Florian Mulatz

Re: VEB tries to backup non existant files

Veeam Logoby Dima P. » Wed Jul 29, 2015 9:39 am

Florian,
Thanks for the heads up! i'll take care of the rest from now :wink:
Dima P.
Veeam Software
 
Posts: 6249
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: Bing [Bot] and 15 guests