.vbk files suddenly missing

[badpony39]

Hi everyone,

This is so strange but, we have more than 400 veeam agents manages by the backup server, everything fine, but suddenly most of our backup are lost, the Jobs starts to failed and we have this message:

10/21/2020 11:41:24 AM :: Error: File does not exist. File: [W:\Backup_Workstations_CPN\VeeamAgentUser8fb9fb00-ace7-11e3-8dbe-a0481c897147\Respaldos_Workstations_Agencias_Sierra_-_10.5.10.50\Respaldos_Workstations_Agencias Sierra - XX.XX.XX.X2020-10-15T140234.vib].
Failed to open storage for read access. Storage: [W:\Backup_Workstations_CPN\VeeamAgentUser8fb9fb00-ace7-11e3-8dbe-a0481c897147\Respaldos_Workstations_Agencias_Sierra_-_XX.XX.XX.XX\Respaldos_Workstations_Agencias Sierra - XX.XX.XX.X2020-10-15T140234.vib].

On the repository in most of the backup folder just are a .vbm and a .vbi file, this backups had more than 300 restore points.

De you have any clue about this?

This occurs in different momento per agent.

Please HELP!!!!

[nielsengelen]

Hi,

Please contact Veeam support for assistance here and let us know the support case ID for future reference. Most likely logs are required for analysis.

[Natalia Lupacheva]

Hi Orlando,

Also, when you open support ticket, you can check if these files are read-only.

Thanks!

[badpony39]

Hi, everyone this is the support ticket: 04452256

Thanks Natalia but the files doesnt exist, our backup repository just passed from 4 TB to 2TB in just 15 days.

There's any logs on veeam that show something strage, and on Windows logs either.

[PetrM]

Hi Orlando,

Don't hesitate to request an escalation of the support case if you feel that deep technical investigation is required.

Thanks!