Support tickets now opened direct through VEB ... # 01003990 and # 01003995.
That’s correct. VEB has a free support policy so it has a special way of opening support cases. Although, if you issue refers backing up to the VBR repository - its recommended to open a VBR case via customer portal.
does installing the update from a full download preserve user settings? The only time I tried this, it did not do so, but that was not for this latest version 18.104.22.168.
Settings must be preserved.
I have a dozen VEBs to update so I would like to get the built-in update function working
The funny part is that the latest update includes some corrections regrading auto update functionality (a time out logic was improved as far as I know), so support team may ask you to update manually in order to resolve the existing issues