Failed to backup Outlook.pst

[WingDog]

Hi.
we are planning to bury Symantec DLO, but faced issue with x64 outlook PST files (not MS Exchange) - VEB can't backup it using VSS engine and skipping it.
any ideas how to fix it?

VEB and outlook x64 (2013/2016)

[Dima P.]

Hi Kirill,

To double check you are talking about .pst not .ost is that correct?

[WingDog]

Hi Dima.
Yes, I'm talking about PST file.

[Dima P.]

VEB does not exclude the pst files, however check Microsoft default vss exclusions

[Josema]

The backup job is configured to copy a folder of data, including files pst files.
Always fails the same two pst files.

How could I analyze which may be the reason?
In the begining I thought they could leave open the outlook, but I make sure they close it properly
Could anybody help me to solve the problem and try to backup all users data
Thanks

[WingDog]

Dima,
it's my bad.
here is warning text from Email (I'm confused that this is not in Win Event log but email only)
"Failed to backup [Users\some_user_name\Documents\Файлы Outlook\Outlook.pst]"
and this is only Outlook x64 related issue.

[WingDog]

Hello Jose.

can you check out MS Office edition?

[Dima P.]

Guys,

This behavior is unexpected. Kindly open a support case and share the case id in this thread. Thanks!

[WingDog]

Hi Dima.
ticket uploaded, but no email confirmation ot ticket ID
email address in PM

EDIT: ID 02077575

[Dima P.]

Hi Kirill,

Thanks for updating the thread with case ID. I just going to ask support folks to search for your case with the given email address but thankfully support team was faster.

[Josema]

Hello,
The Outlook is 2016 edition.
Some pst files are backup properly, but anothers fails, and always fail the same pst files

[Mike Resseler]

Hi Jose,

If it are always the same PST files, you might want to check this article: https://support.office.com/en-us/articl ... 0a6e3567cd and run scanpst on those specific ones. I am guessing the PST files that fail are having some issues

My 2 cents
Mike

[WingDog]

hello
any news?

[Mike Resseler]

Hi Kirill,

I just reviewed your support case and it is in a state where it asks for your acceptance. Unfortunately for me the case is not in my language so I can't read what the outcome is. Can you review your support case again? You should have received a few emails and (I think) that one of them actually tells you what is happening with the PST.

@Dima: Since it is in your language you might be able to shed some more light

[WingDog]

Hello Mike.
no any open cases in cp.veeam.com, no any new emails.
where should I look for it?

[Mike Resseler]

Hi Kirill,

At this moment (I don't know what the future will bring for VAW) cases for VEB are not seen in cp.veeam.com. This is purely through email. You should check for an email with subject: Subject:Re: case 02077575 - пропуск PST outlook x64. If I see it correctly you should have received one yesterday

[WingDog]

yes, there was email yesterday. but is was without any question or other information.
and I answered it.

[Mike Resseler]

Hi Kirill,

Maybe they still need to update the thread. As said, I can't read the language of the support call . Also now that VEB comes on a best effort basis for support (it is free after all ) so sometimes it can take a bit more time before they get back to you.

With version 2 (VAW) there will be paid versions with support contracts on it

Mike

[Dima P.]

Hey WingDog,

Per QA it’s a bug, so we are investigating the root cause. Can you please clarify your OS version and .pst file size? Thanks.

[WingDog]

Hey Dima.
per your support this is well known limitation and perhaps will be fixed next releases =)
(c) Sergey Kochetkov

can you clarify Veeam position about this?


P.S. Windows 7 pro x64 and 20+Gb file size

[Dima P.]

We are working to get this fixed. Thanks for the info!

[WingDog]

Hello, Dima.
any news about this issue?

[Dima P.]

Kirill,

QA team reported that they can’t reproduce your issue on the latest build. Could you please test your issue with RTM code and share the results? Thanks in advance.

[WingDog]

Hello, Dima.
Earlier Veeam tells about some "console" to deploy and confige all the VA.
but there is it?

[Gostev]

Kirill - it's not generally available yet, and it will only be available to the service providers and enterprises anyway (not designed for small customers to use). Thanks!

[WingDog]

Kirill - it's not generally available yet, and it will only be available to the service providers and enterprises anyway (not designed for small customers to use). Thanks!

Hello, Anton.
ok, let it be for Ent and SP, but GA date is at this year?

[Dima P.]

Hi Kirill,

I am sorry but we can’t provide the exact date. Stay tuned for announcements and don’t forget to sign up to Anton’s weekly community digest.