VEB cannot connect to repository

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

VEB cannot connect to repository

Veeam Logoby FredrikY » Fri Apr 01, 2016 7:02 am

We have our VBR placed on a dedicated network-adress backing up our virtual Environment.
And we have several klient-networks that we do not want to access the VBR-network directly. So we publish the VBR-server IP in our firewall and do a SAT / NAT rule and add a hostname that Points to the published IP in our firewall.

Now, the VEB can connect to the VBR but cannot do the backups, the error indicates that the VEB and VBR tries to connect to each other using the VBR IP-adress, and hence we do not allow Connections directly to that server it fails.
Is there any way we can make the VBR communicate to the VEB to use the published IP-adress in our firewall SAT/NAT rule?
FredrikY
Lurker
 
Posts: 1
Liked: never
Joined: Fri Apr 01, 2016 6:56 am
Full Name: Fredrik Yderfält

Re: VEB cannot connect to repository

Veeam Logoby Dima P. » Fri Apr 01, 2016 12:41 pm

Hello Fredrik,

VEB cannot connect to VBR behind NAT – that is a known limitation. That being said, we are working on a possible solution for this case.
Dima P.
Veeam Software
 
Posts: 6261
Liked: 441 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB cannot connect to repository

Veeam Logoby Tgielen » Fri May 06, 2016 10:22 am

Hi, I have my veeam servers sitting behind a NAT gateway as well. Any news on the solution?
Tgielen
Lurker
 
Posts: 1
Liked: never
Joined: Fri May 06, 2016 10:13 am
Full Name: Timmy Gielen

Re: VEB cannot connect to repository

Veeam Logoby Dima P. » Sat May 07, 2016 4:48 pm

Hello Timmy,

Unfortunately, there is no workaround for such case. VEB requires a direct connection to the repository without NAT.
Dima P.
Veeam Software
 
Posts: 6261
Liked: 441 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB cannot connect to repository

Veeam Logoby ChrisStarmer » Thu May 12, 2016 10:24 am

Come on Veeam - sort it out. You define where the repository is relative to the source data within VEB - why do you then change that to the internal IP of the B&R server.

It's WAN accelerators all over again !
ChrisStarmer
Influencer
 
Posts: 12
Liked: never
Joined: Thu Jul 08, 2010 1:54 pm
Full Name: Chris Starmer

Re: VEB cannot connect to repository

Veeam Logoby Dima P. » Thu May 12, 2016 6:12 pm

I wonder why you have NAT between VEB and VBR. Is VEB client is located offsite? Thanks.
Dima P.
Veeam Software
 
Posts: 6261
Liked: 441 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB cannot connect to repository

Veeam Logoby ChrisStarmer » Thu May 12, 2016 7:10 pm

Yes - it's offsite. Surely this is not unreasonable for a backup repository?

I have a few remote physical machines I wish to include in my overall backup strategy.

It's annoying as it all works until Veeam decides to ignore the destination address you have specified and introduce its own!

Thanks

Chris
ChrisStarmer
Influencer
 
Posts: 12
Liked: never
Joined: Thu Jul 08, 2010 1:54 pm
Full Name: Chris Starmer

Re: VEB cannot connect to repository

Veeam Logoby Dima P. » Mon May 16, 2016 5:26 pm

Chris,

Thinking of a possible workaround - you could set a secondary site repository and use it a backup destination for VEB jobs. From VBR side you can set up a backup copy job to the main site.
Dima P.
Veeam Software
 
Posts: 6261
Liked: 441 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB cannot connect to repository

Veeam Logoby ChrisStarmer » Mon May 16, 2016 8:24 pm

I do have a secondary site. It has a Veeam proxy and I use it for backup copies. It is.... wait for it.... behind a firewall of course, which means it's going to have the same NAT issue.

Are you saying that if I use a secondary site then VEB won't change the destination IP half way through the job - I suspect it still will.

Thanks for any suggestions though.....

Chris
ChrisStarmer
Influencer
 
Posts: 12
Liked: never
Joined: Thu Jul 08, 2010 1:54 pm
Full Name: Chris Starmer

Re: VEB cannot connect to repository

Veeam Logoby Dima P. » Tue May 17, 2016 9:09 pm

Chris,

To clarify, are VEB and secondary repository connected to the same network?
Dima P.
Veeam Software
 
Posts: 6261
Liked: 441 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB cannot connect to repository

Veeam Logoby ChrisStarmer » Wed May 18, 2016 4:45 am

No - VEB is in one location and all my repositories are remote and behind firewalls which NAT.
ChrisStarmer
Influencer
 
Posts: 12
Liked: never
Joined: Thu Jul 08, 2010 1:54 pm
Full Name: Chris Starmer

Re: VEB cannot connect to repository

Veeam Logoby PTide » Wed May 18, 2016 7:11 am

No - VEB is in one location and all my repositories are remote and behind firewalls which NAT.
As it is stated in helpcenter:

Veeam Endpoint Backup cannot work with Veeam Backup & Replication that is located behind the NAT gateway.


Thank you.
PTide
Veeam Software
 
Posts: 3022
Liked: 247 times
Joined: Tue May 19, 2015 1:46 pm

Re: VEB cannot connect to repository

Veeam Logoby ChrisStarmer » Wed May 18, 2016 7:52 am

I have already established that it does not work and I appreciate that this is currently the way it is designed. Not sure what you're contributing here PTide.

I am questioning why it is designed this way as it seems to serve no purpose and trying to persuade Veeam that it does not need to be so.
ChrisStarmer
Influencer
 
Posts: 12
Liked: never
Joined: Thu Jul 08, 2010 1:54 pm
Full Name: Chris Starmer


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: Bing [Bot], kva and 15 guests