VEB - the configuration database is currently unavailable

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

VEB - the configuration database is currently unavailable

Veeam Logoby SilvioH » Thu Aug 06, 2015 12:31 pm

Hi!

Since I have upgraded a computer with Windows 8.1 Prof x64 to Windows 10, I can't configure a backup in the control panel.

Always this error message is shown "Microsoft SQL server hosting the configuration database is currently unavailable. Possible reasons are heavy load, networking issue, server reboot, or hot backup. Please wait, and try again later."

Code: Select all
[06.08.2015 13:50:21][INFO] Creating Installer Application instance.
[06.08.2015 13:50:21][INFO] Installer Application instance created.
[06.08.2015 13:50:25][INFO] InstallerEngine session started.
[06.08.2015 13:50:25][INFO] Stopping tray application.
[06.08.2015 13:50:25][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[06.08.2015 13:50:25][ERROR] System.Threading.WaitHandleCannotBeOpenedException: Es gibt kein Handle mit diesem Namen.
   bei System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   bei Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[06.08.2015 13:50:26][INFO] Stopping exisitng services...
[06.08.2015 13:50:26][INFO] Service name: VeeamEndpointBackupSvc
[06.08.2015 13:50:26][INFO] Service process: Not specified
[06.08.2015 13:50:26][ERROR] System.Exception: No such service found.
   bei Veeam.Setup.Common.Util.WindowsService.InitController()
   bei Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[06.08.2015 13:50:26][INFO] Service is not installed, skipping.
[06.08.2015 13:50:26][INFO] Exisitng services have been stopped.
[06.08.2015 13:50:26][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[06.08.2015 13:50:26][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[06.08.2015 13:50:26][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[06.08.2015 13:50:26][INFO] Installing 'Microsoft SQL Server System CLR Types' redistributable...
[06.08.2015 13:50:26][INFO] Package path: C:\Users\ADMINI~1\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
[06.08.2015 13:50:49][INFO] Installation of 'Microsoft SQL Server System CLR Types' redistributable is complete.
[06.08.2015 13:50:49][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[06.08.2015 13:50:49][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[06.08.2015 13:50:49][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[06.08.2015 13:50:49][INFO] Installing 'Microsoft SQL Server 2012 Management Objects' redistributable...
[06.08.2015 13:50:49][INFO] Package path: C:\Users\ADMINI~1\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x64\SharedManagementObjects.msi
[06.08.2015 13:52:20][INFO] Installation of 'Microsoft SQL Server 2012 Management Objects' redistributable is complete.
[06.08.2015 13:52:20][INFO] Checking presence of Microsoft SQL Server 2012 Local DB...
[06.08.2015 13:52:20][INFO] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is not found, redistributable is not installed.
[06.08.2015 13:52:20][INFO] Installing 'SQL Server 2012 Express LocalDB' redistributable...
[06.08.2015 13:52:20][INFO] Package path: C:\Users\ADMINI~1\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x64\SqlLocalDB.msi
[06.08.2015 13:53:39][INFO] Installation of 'SQL Server 2012 Express LocalDB' redistributable is complete.
[06.08.2015 13:54:45][INFO] Starting services...
[06.08.2015 13:54:45][INFO] Service name: VeeamEndpointBackupSvc
[06.08.2015 13:54:45][INFO] Service process: Not specified
[06.08.2015 13:54:45][INFO] Starting service...
[06.08.2015 13:56:03][INFO] Service successfully started.
[06.08.2015 13:56:03][INFO] Services have been started.
[06.08.2015 13:56:03][INFO] Starting tray application.
[06.08.2015 13:56:03][INFO] Tray application successfully started.
[06.08.2015 13:56:03][INFO] InstallerEngine session completed. Result = Succeeded
[06.08.2015 13:56:13][ERROR] System.Reflection.TargetInvocationException: Ein Aufrufziel hat einen Ausnahmefehler verursacht. ---> Veeam.Backup.Common.CSqlException: Microsoft SQL server hosting the configuration database is currently unavailable. Possible reasons are heavy load, networking issue, server reboot, or hot backup.
Please wait, and try again later.

Error information:
SQL server is not available
   bei Veeam.Backup.Common.CExceptionUtil.ThrowSqlException(Exception innerException)
   bei Veeam.Backup.DBManager.CDbAccessor.ExecDataReader(String spName, CommandBehavior commandBehavior, Int32 timeoutSeconds, SqlParameter[] spParams)
   bei Veeam.Backup.DBManager.CBackupJobsDbScope.GetBackupJobs()
   bei Veeam.Backup.Core.CBackupJob.GetAll()
   bei Veeam.EndPoint.Backup.CEpBackupJobHelper.FindJob()
   --- Ende der internen Ausnahmestapelüberwachung ---
   bei System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   bei System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   bei System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   bei Veeam.Setup.Endpoint.EndpointCore.BackupJobManager.IsJobPresent()
   bei Veeam.Setup.Endpoint.Wizard.JobPage.IsEnabled()
   bei Veeam.Setup.Endpoint.Wizard.PageContainer.GetNextPage()
   bei Veeam.Setup.Endpoint.Wizard.WizardViewModel.SwitchToNextPage()
   bei Veeam.Setup.Endpoint.Wizard.WizardControllerService.OnNextPageRequested()
   bei Veeam.Setup.Endpoint.Core.InstallerEngine.OnAsyncInstallationCompleted()
   bei System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
[06.08.2015 13:56:13][ERROR] System.Reflection.TargetInvocationException: Ein Aufrufziel hat einen Ausnahmefehler verursacht. ---> Veeam.Backup.Common.CSqlException: Microsoft SQL server hosting the configuration database is currently unavailable. Possible reasons are heavy load, networking issue, server reboot, or hot backup.
Please wait, and try again later.

Error information:
SQL server is not available
   bei Veeam.Backup.Common.CExceptionUtil.ThrowSqlException(Exception innerException)
   bei Veeam.Backup.DBManager.CDbAccessor.ExecDataReader(String spName, CommandBehavior commandBehavior, Int32 timeoutSeconds, SqlParameter[] spParams)
   bei Veeam.Backup.DBManager.CBackupJobsDbScope.GetBackupJobs()
   bei Veeam.Backup.Core.CBackupJob.GetAll()
   bei Veeam.EndPoint.Backup.CEpBackupJobHelper.FindJob()
   --- Ende der internen Ausnahmestapelüberwachung ---
   bei System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   bei System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   bei System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   bei Veeam.Setup.Endpoint.EndpointCore.BackupJobManager.IsJobPresent()
   bei Veeam.Setup.Endpoint.Wizard.JobPage.IsEnabled()
   bei Veeam.Setup.Endpoint.Wizard.PageContainer.GetNextPage()
   bei Veeam.Setup.Endpoint.Wizard.WizardViewModel.SwitchToNextPage()
   bei Veeam.Setup.Endpoint.Wizard.WizardControllerService.OnNextPageRequested()
   bei Veeam.Setup.Endpoint.Core.InstallerEngine.OnAsyncInstallationCompleted()
   bei System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)


An update of VEB to the latest version hasn't solved the problem.

I also tried reinstalling VEB and use the registry value "ReCreateDatabase". Uninstalling VEB and the three SQL tools. Cleaning the computer (deleted everything i found from Veeam). Deactivating the anti virus software. Nothing helped for me. :(

Does anybody has an idea for me?!

THX
SilvioH
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Posts: 3
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Joined: Thu Aug 06, 2015 12:05 pm
Location: Germany

Re: VEB - the configuration database is currently unavailabl

Veeam Logoby Dima P. » Thu Aug 06, 2015 12:46 pm

Hi,
Check this and let us know if it works
Dima P.
Veeam Software
 
Posts: 6242
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB - the configuration database is currently unavailabl

Veeam Logoby SilvioH » Thu Aug 06, 2015 1:02 pm

KB2057

Step 7.
Move VeeamBackup.mdf and VeeamBackup_log.ldf replacing the existing files in the target folder
From: C:\Windows.old\windows\System32\config\systemprofile
To: C:\Windows\System32\config\systemprofile

I can't do this, I had used the ms tool "disk cleanup" on this computer. So the windows.old dir is gone ...

:cry:
SilvioH
Novice
 
Posts: 3
Liked: never
Joined: Thu Aug 06, 2015 12:05 pm
Location: Germany

Re: VEB - the configuration database is currently unavailabl

Veeam Logoby Dima P. » Thu Aug 06, 2015 1:25 pm

Then you have to uninstall the exising VEB leftovers and run the VEB 1.1 setup from scratch.
Dima P.
Veeam Software
 
Posts: 6242
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: VEB - the configuration database is currently unavailabl

Veeam Logoby SilvioH » Thu Aug 06, 2015 1:54 pm

I had uninstalled VEB today, then uninstalled the SQL 2012 things from MS. After a reboot i "cleaned" (hopefully) all files from Veeam from the harddisk and removed the registry values. After another reboot I installed VEB again. Still with the same error.

But i can try this again.

Which files should I remove manually after uninstalling VEB?

A MS SQL Server 2014 Express LocalDB is also installed on this computer. Can this take any effects?
SilvioH
Novice
 
Posts: 3
Liked: never
Joined: Thu Aug 06, 2015 12:05 pm
Location: Germany

Re: VEB - the configuration database is currently unavailabl

Veeam Logoby Dima P. » Thu Aug 06, 2015 2:21 pm

That should be the root cause. Let’s try to uninstall the Veeam Endpoint Backup 1.1, and then uninstall all existing SQL components (if it’s possible of course) reboot the PC and run the VEB 1.1 installer again. Let me know if that helps. Cheers.
Dima P.
Veeam Software
 
Posts: 6242
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov


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