Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Without
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VEB sql memory usage >35GB

Post by Without » Dec 11, 2016 9:11 pm

I've been noticing on a number of systems that VEB's sql instance is using immense amounts of ram. Today it was at 35.4GB, which sadly isn't the highest it's been.

Currently running 1.5.0.306 on Windows 7.

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Gostev
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Re: VEB sql memory usage >35GB

Post by Gostev » Dec 12, 2016 2:52 am

:shock:

Mike Resseler
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Re: VEB sql memory usage >35GB

Post by Mike Resseler » Dec 12, 2016 6:52 am

Hi,

Are you running VEB in background mode or did you allow it to use as much resources as it can? (In Control Panel, the throttling activities check box)

Mike

Without
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Re: VEB sql memory usage >35GB

Post by Without » Dec 12, 2016 8:16 am

"Throttle backup activity when system is busy" is checked.

Mike Resseler
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Re: VEB sql memory usage >35GB

Post by Mike Resseler » Dec 12, 2016 8:19 am

Hmmm,

Can you log a support case? I cannot recall a single instance where I worked on that used that amount of memory from the system. Please log the support case ID here and the follow-up after working with support. As you might know, support with the free version is available, but we don't deliver an SLA on it. We work on a best effort basis, but we do come back to you

Thanks
Mike

Gostev
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Re: VEB sql memory usage >35GB

Post by Gostev » Dec 12, 2016 12:42 pm

I checked with QC and they said the likely cause is a misbehaving antivirus. They too advised to open a support case.

Without
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Re: VEB sql memory usage >35GB

Post by Without » Dec 13, 2016 9:53 am

I had tried to open a support case but was unable to do so due to site just sending me in circles instead.

Mike Resseler
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Re: VEB sql memory usage >35GB

Post by Mike Resseler » Dec 13, 2016 10:17 am

PM me your email address and I will ask support to contact you directly so both items can be resolved at once.

I assume you tried to create the support case through the VEB UI?

Without
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Re: VEB sql memory usage >35GB

Post by Without » Dec 13, 2016 8:13 pm

It just tells me that "email address is not registered with Veeam" though it is and I can use the same email address to login to the support portal that sent me in circles. PM'ing now.

Without
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Re: VEB sql memory usage >35GB

Post by Without » Dec 14, 2016 2:22 am

It allowed me to submit through the VEB UI tonight. If you did anything on the backend to allow that, it seems to have worked.

Veeam Support - Case # 02008325 - VEB sql memory usage exceeded 35GB

Mike Resseler
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Re: VEB sql memory usage >35GB

Post by Mike Resseler » Dec 14, 2016 6:17 am

Hi,

Sometimes it takes some time before the synchronization has ran between the registration and actually being able to submit a support case. But I am glad it is working and that you have a support case now. Please continue this thread when you have more information

Thanks
Mike

PS: Ignore that PM that I just send you. I already cancelled that email to support :-)

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Re: VEB sql memory usage >35GB

Post by Dima P. » Dec 14, 2016 8:49 am

Hi Without,

Thanks for sharing the case ID. We will review your logs with QA team.

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Re: VEB sql memory usage >35GB

Post by Without » Dec 14, 2016 11:38 am

Since you mentioned AV might be a cause, I tried with it disabled. Difference was >1GB on VEB service restart and >24GB after a few hours.

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Re: VEB sql memory usage >35GB

Post by Dima P. » Dec 15, 2016 3:31 pm

Thank you. What AV software are you using? Is it possible for you to test memory consumption with antivirus being uninstalled?

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Re: VEB sql memory usage >35GB

Post by Without » Dec 16, 2016 9:37 am

Dima P. wrote:Thank you. What AV software are you using?
ESET NOD32 9.0.408.0
Dima P. wrote:Is it possible for you to test memory consumption with antivirus being uninstalled?
Not easily.

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