Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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pchatellier
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Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by pchatellier »

Hello,

I've a problme with my free Agent for Windows.
My case number is 04286997.

I try to backup a physical Windows 212 R2 Standard Server with Veeam Agent Free.

I select volume level backup and I check "Operating system" on the volume selection.

We I start my backup, it fail with this error :
17/07/2020 09:56:22 :: Calculating digests Error: Cannot find shadow copy of volume Recovery partition
17/07/2020 09:56:51 :: Error: Cannot find shadow copy of volume Recovery partition

If I uncheck "Operating system" the backup is working fine.

I don't find how I can solve this issue.

Could you help me ?

Regards

Vitaliy S.
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Full Name: Vitaliy Safarov
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by Vitaliy S. »

Hi,

Please check Windows Event log, as this might give you a clue on the error message and keep working with our support team.

Thanks!

pchatellier
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by pchatellier »

Hello,

I've nothing in Windows logs.

Regards

Dima P.
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by Dima P. »

Hello pchatellier,

Try to update Veeam Agent for Windows to the latest version 4. This issue might be related to hidden recovery partition created by Windows updates and this behavior should be fixed with the latest version. Cheers!

pchatellier
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by pchatellier » 2 people like this post

Hello

I've just update Veeam Agent to the version 4, and all works fine now.

Thanks.

pchatellier
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by pchatellier »

Hello,

Unfortunatly, I still have my problem after update to version 4.

We I try to backup on an external HDD backup job failed.

If I backup on internal HDD all works fine.

Thanks for help

Dima P.
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by Dima P. »

pchatellier,

Can you please confirm that operating system is checked? Did you get the same error message? Thank you!

pchatellier
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by pchatellier »

Hello,

Yes, I only have the problem when operating system is checked.

REgards

Dima P.
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by Dima P. »

Thanks! I'll ask support team to reopen the case as debug log investigation is required. Stay tuned!

pchatellier
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Re: Veeam Agent for Windows Free - Cannot find shadow copy of volume Recovery partition

Post by pchatellier »

Hello,

Ok thank you.

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