Veeam Agent Service fails/gets stopped during backup

[reima10]

Hi,

i'm happily running the free edition of Veeam for a couple of years now on my Windows 10 laptop. Since a few days the Veeam agent service gets stopped during the daily backup and the backup fails.
I tried several things to resolve this problem (Re-Install, recreate Veeam Database, Backup to NAS vs. Backup to locally attached USB drive etc.) So far nothing resolved the issue.

Currently when I try to run a completely new full backup the service gets stopped after more or less 45 minutes every time and the backup fails.

Error message is always just "Job aborted due to server termination"

I can restart the service without any problem but the problem persists.

I did also follow these instructions here: https://www.veeam.com/kb1959. And did setup the Antivirus (for Windows Defender, nothing else on the system) exclusion lists as described here: https://www.veeam.com/kb2034. Nothing helped.

Version of the Veeam Software is 5.0.0.4301
Windows 10 20H2 Build 19042.928

There was no hardware or software change on the system beside Windows Updates.

Any help would be highly appreciated.

[Egor Yakovlev]

Hi Reima

- First of all, feel free to open support ticket and troubleshoot the issue with engineers - product logs might contain a real clue to solution. R&D forums are more of theory crafting place
- Since service fails mid process, I would go into source data read check(chkdsk), resource tracking(CPU\RAM tracking) and Windows Event logs - something causes a service drop after all!

/Thanks!

[reima10]

Hi Egor,

thanks for your prompt reply. Can I open up a support ticket for the free version? And if yes how?

I did run chkdsk on all drives in the system without any error. The laptop has a Core i7-6820HQ and 64GB RAM so i would hardly doubt that it is a resource problem
It must be something that has changed recently. As the backup was running without any issues for more than 2 years now until 3-4 days ago.

[Egor Yakovlev]

Yes you can get support for free agent, however it will be served at "best effort" basis, so have some patience!
Veeam Agent for Windows: Reporting Issues

p.s. feel free to share case ID here!

/Cheers!

[reima10]

Support Case # is 04772727

[Egor Yakovlev]

Thanks,

quick glance into logs shows some interesting errors - they do pop in random order(not on a specific block, so we can throw disk corruption away), and it seems that we fail to process some sort of emulated partition disk that you have. That disk emulator might be the source of our failures. Did you add emulated disk recently?
Let's see what support has to say about it.

[Dima P.]

reima10,

Can you please also share which .Net version (or versions) you have on your Windows 10 machine (you can check that via Add/Remove programs)? Thanks!

[reima10]

Hi,

thank for your replies.

.Net Version on the system seems to be 4.8.04084.

Disk setup is unchanged since more than 2 years. I have three physical disks all SSDs (2x NVM 1TB and 1x 2.5" 500GB), all encrypted with Bitlocker (also no change there since over 2 years).
I don't have any emulated or virtual disks on the system.

Disk Layout could be seen here:

[reima10]

A more comprehensive list of installed .Net frameworks:

<32Bit>
4.8.4300.0
->C:\Windows\Microsoft.NET\Framework\v4.0.30319
4.8.4300.0
->C:\Windows\Microsoft.NET\Framework64\v4.0.30319

==== Installed .NET Frameworks ====
.NET FW 4.6.2 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7.1 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.7.2 Windows 10 May 2020 Update(CLR 4.0)
.NET FW 4.8 Windows 10 May 2020 Update(CLR 4.0)

[Dima P.]

Thanks for the update! Looks like the issue is not related to the recent problem with the missing security patch components, so please keep working with our support folks and let us know how the investigation goes.

[reima10]

Thanks. How can I see if the case was updated? Will I get an eMail?

[Dima P.]

Yup, support folks should get back to your contact email address. I've asked the team to review the case details, so stay tuned.

[pierardy]

Hi,
Do you have an idea to this issue ?
I have similar problem on a computer.
This issue was on version 4. I upgraded to 2 next build of 4 and last week with 5.0.
This job is configured to backup each day at 10:00 on NAS Synology (unc path).
After power on laptop, Veeam service where stopped and user need to start Veeam manualy.
It a external user, I do not have access easily to this computer.
Thanks

[Dima P.]

Yves,

The problem is still under investigation but might be infrastructure specific. Kindly, open a support case and share the case ID with us. Thank you in advance!

[reima10]

Finally after the latest Windows Update Veeam Agent for Windows started working properly again....

[Dima P.]

Hello reima10,

Can you please name the update (this one)? Thanks!