Veeam Console does not start due to WMI error

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Veeam Console does not start due to WMI error

Veeam Logoby pascalsg77 » Fri Sep 16, 2016 6:41 am

Hello,

i used VEB in the past months without problems. Last week I tried to run a new backup on my computer (Windows 7 Ultimate x64) but Veeam did not start.
Not starting means, I could not find the Tray Icon (did not start) and the console was not shown (did also not start).
Trying to set up a call using the VEB console does not work, because the console does not start up. So I hope someone can help me.

I tried the following actions to get VEB running:
- I have checked Windows Eventlog and did not find any error was displayed.
- I tried to do a repair and a new installation of VEB, but that did not fix my problem.
- So i took a look at the Svc.VeeamEndpointBackup.log and found several WMI-Errors from VEB service:

EDIT: logs have been removed by moderator.

Did someone have the same problems and how did you fix it ?
Thank you for any hints and advises in advance!

regards
Pascal Schmitz
pascalsg77
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Re: Veeam Console does not start due to WMI error

Veeam Logoby Dima P. » Fri Sep 16, 2016 12:54 pm

Hi Pascal,

I'll ask support team to reach you. Can we use the email address specified in your forum’s profile? Thanks.
Dima P.
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Re: Veeam Console does not start due to WMI error

Veeam Logoby pascalsg77 » Mon Sep 19, 2016 6:30 am

Hello Dima,

yes, you can contact me by that mail address.
Thank you.

regards
Pascal Schmitz
pascalsg77
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Re: Veeam Console does not start due to WMI error

Veeam Logoby Dima P. » Mon Sep 19, 2016 5:35 pm

Thank you. Support team should get in touch with you soon.
Dima P.
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