Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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Makuren
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Full Name: Jason Whear
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Vipre antivirus: Blue screen when using file restore.

Post by Makuren »

Hello everyone,

I am currently testing Veeam Endpoint Backup and I've run into a little bit of a problem. The software does a seed and incremental backups without issue but when I try to do a file restore for testing, my computers at the office experience a blue screen and reboot. I've tested it on three PC's and it replicated the same results. When I uninstalled the antivirus client and tried again, I was able to access it without any problem.

In the database I saw that I could add exceptions to the antivirus so that I can access the files. I tried that and still experienced the same error.

I just want to make you aware that this anti-virus is having a conflict with Veeam.

I think I may need to open a case to troubleshoot this, unless anyone has suggestions to try?

Regards,
Vitaliy S.
VP, Product Management
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Re: Vipre antivirus: Blue screen when using file restore.

Post by Vitaliy S. »

Hi Jason,

Did you exclude all Veeam processes? Based on the existing threads in these forums, this usually helps.

Thanks!
Makuren
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Re: Vipre antivirus: Blue screen when using file restore.

Post by Makuren »

I'll check it out and get back to you on this! :)
Vitaliy S.
VP, Product Management
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Re: Vipre antivirus: Blue screen when using file restore.

Post by Vitaliy S. »

We have created a KB with instructions about how to address this issue, hope it helps - http://www.veeam.com/kb2034
Dima P.
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Re: Vipre antivirus: Blue screen when using file restore.

Post by Dima P. »

Jason,

If possible, please, submit a false positive alert to the VIPRE team: Submit a False Positive. Thank you in advance.
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