Vipre antivirus: Blue screen when using file restore.

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Vipre antivirus: Blue screen when using file restore.

Veeam Logoby Makuren » Mon May 18, 2015 3:36 pm

Hello everyone,

I am currently testing Veeam Endpoint Backup and I've run into a little bit of a problem. The software does a seed and incremental backups without issue but when I try to do a file restore for testing, my computers at the office experience a blue screen and reboot. I've tested it on three PC's and it replicated the same results. When I uninstalled the antivirus client and tried again, I was able to access it without any problem.

In the database I saw that I could add exceptions to the antivirus so that I can access the files. I tried that and still experienced the same error.

I just want to make you aware that this anti-virus is having a conflict with Veeam.

I think I may need to open a case to troubleshoot this, unless anyone has suggestions to try?

Regards,
Makuren
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Re: Vipre antivirus: Blue screen when using file restore.

Veeam Logoby Vitaliy S. » Mon May 18, 2015 4:13 pm

Hi Jason,

Did you exclude all Veeam processes? Based on the existing threads in these forums, this usually helps.

Thanks!
Vitaliy S.
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Re: Vipre antivirus: Blue screen when using file restore.

Veeam Logoby Makuren » Mon May 18, 2015 9:00 pm

I'll check it out and get back to you on this! :)
Makuren
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Re: Vipre antivirus: Blue screen when using file restore.

Veeam Logoby Vitaliy S. » Tue May 19, 2015 3:24 pm

We have created a KB with instructions about how to address this issue, hope it helps - http://www.veeam.com/kb2034
Vitaliy S.
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Re: Vipre antivirus: Blue screen when using file restore.

Veeam Logoby Dima P. » Mon May 25, 2015 4:50 pm

Jason,

If possible, please, submit a false positive alert to the VIPRE team: Submit a False Positive. Thank you in advance.
Dima P.
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