Vipre antivirus: Blue screen when using file restore.

[Makuren]

Hello everyone,

I am currently testing Veeam Endpoint Backup and I've run into a little bit of a problem. The software does a seed and incremental backups without issue but when I try to do a file restore for testing, my computers at the office experience a blue screen and reboot. I've tested it on three PC's and it replicated the same results. When I uninstalled the antivirus client and tried again, I was able to access it without any problem.

In the database I saw that I could add exceptions to the antivirus so that I can access the files. I tried that and still experienced the same error.

I just want to make you aware that this anti-virus is having a conflict with Veeam.

I think I may need to open a case to troubleshoot this, unless anyone has suggestions to try?

Regards,

[Vitaliy S.]

Hi Jason,

Did you exclude all Veeam processes? Based on the existing threads in these forums, this usually helps.

Thanks!

[Makuren]

I'll check it out and get back to you on this!

[Vitaliy S.]

We have created a KB with instructions about how to address this issue, hope it helps - http://www.veeam.com/kb2034

[Dima P.]

Jason,

If possible, please, submit a false positive alert to the VIPRE team: Submit a False Positive. Thank you in advance.