volume restoring error

[GREEN]

i m using windows server 2012 and Veeam endpoint backup software. i m used file level recovery some error come (already posted one thread) now i restore volume level when i m choose the restore point date after that showing error " Restoring ( D:) Error : Shared memory connection was closed. failed to download disk. Agent failed to process method { Data Transfer.SyncDisk}. exception from server. File deos not exit......Failed to upload disk.

[PTide]

Hi,

What kind of NAS do you use? Is it Synology by any chance? Also please Use "Tools" section of Recovery Media to collect logs and open a support case using any other Endpoint installation.

Thank you.

[GREEN]

i m using normal one "seagate central 2 TB". nas.

i m new to veeam . can u give the step by step details.
Advance thanks Veeam team.

[PTide]

I m using normal one "seagate central 2 TB". nas.

Have you just shared the folder on your machine or you use some dedicated NAS box like Synology?

i m new to veeam . can u give the step by step details.

Please see this article to learn how to export logs. Please take a look here to learn how to open a support case.

Thank you.

[GREEN]

we find the tool screen. we could not find Export Logs. when i go to tool its showing blow pic

[PTide]

You need to export logs from the machine that is failing the restore. To do that you have follow the steps:

1. Boot from Recovery Media, open the tools view, on the Veeam Endpoint Recovery screen, click Tools. Then choose the Export Logs tool from the list. After that you can export those logs to a network share.

2. open a case with our support team from any working machine. In case the machine that you're trying to restore can boot into OS then use it.

Thank you.

[Dima P.]

GREEN,

P.S. You can get the restore log from your backup repository (directly from the folder where backup file reside). There is no need to start the BMR once again.