VSS error Case number 03095473

[AndyGDIT]

Hi

I have a issue with a Windows Agent backup

Right now it hangs on Creating VSS snapshot for about 3 hours and will finally error out with Error: The logon attempt failed

Any subsequent retries error out soon after job starts with a Error: Managed session 1bd34b04-137d-4fc9-82d3-881b7ee8b787 has failed unexpectedly

I have restarted Veeam Endpoint Backup Services as well as rebooted server.

Opened case with support (03095473) and they have come back with needing to put in AV exclusions. I have disabled my AV and it is still doing it.

Any ideas from the community?

Andy

[AndyGDIT]

Looks like it was AV issue. uninstalled AV, and backup was successful. I have put in exclusions from KB1999 and I am reinstalling my AV now. Will respond with results tomorrow.