Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
Henrik.Grevelund
Service Provider
Posts: 58
Liked: 2 times
Joined: Feb 13, 2017 2:56 pm
Full Name: Henrik Grevelund
Contact:

Why does the agent support backup to Cloud connect ?

Post by Henrik.Grevelund » May 27, 2019 11:10 am

Hi,

I am using the agent to backup my laptop to our cloud connect setup. I was in the intention of building this as a service to customers. Just found out why that isn't a good idea.

I had to get a new company image on my laptop, and i thought "no problem", I backup the entire laptop with the agent.
After reinstalling the agent, using the exact same login, i am not able to access my old backups ???

So why would you support backuping up to the cloud if the agent can't restore it ?

Support says : you have to install a VBR server, and import the files, then you can restore it locally on that server

So i have to get the VBK files out from my Linux server, its only 450 GB, i have to request a license for a free VBR server, and create a new windows server in a virtual setup, import the backup files, then restore it.
I generally like Veeam's products, but this really scares me. I haven't been able to find this limitation mentioned anywhere in the documentation.

Veeam Support - Case # 03578112
Have nice day,
Henrik

wishr
Veeam Software
Posts: 874
Liked: 83 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Why does the agent support backup to Cloud connect ?

Post by wishr » May 27, 2019 11:24 am

Hi Henrik,

You can restore from the entire laptop image via Recovery Media, please check the details here and let us know your feedback.

In situations when, for example, a single drive has died, but you are still able to boot in Windows you can perform the restore of a volume using Agent UI.

Thanks

Dima P.
Product Manager
Posts: 10124
Liked: 814 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Why does the agent support backup to Cloud connect ?

Post by Dima P. » May 27, 2019 1:52 pm

Hello Henrik,
After reinstalling the agent, using the exact same login, i am not able to access my old backups ???
To double check: any chance these backups were transferred to Cloud Connect repository via Backup copy job? Thanks!

Henrik.Grevelund
Service Provider
Posts: 58
Liked: 2 times
Joined: Feb 13, 2017 2:56 pm
Full Name: Henrik Grevelund
Contact:

Re: Why does the agent support backup to Cloud connect ?

Post by Henrik.Grevelund » May 28, 2019 7:06 am

Hi,

Since i got a new Company image, a disaster recovery isn't an option.
My company image doesn't include the files needed to create the recovery media.

The agent are sending the backup directly to cloud connect, since this is the only way the backup can work when traveling.
Have nice day,
Henrik

Dima P.
Product Manager
Posts: 10124
Liked: 814 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Why does the agent support backup to Cloud connect ?

Post by Dima P. » May 29, 2019 2:27 pm 1 person likes this post

Henrik,

You can establish a connection with Veeam Cloud Connect via tenant account (and then perform a restore if that's required). In order to do that open any restore wizard and use tenant account to connect with the Cloud Connect infrastructure. Then you should see all backup files stored in the cloud repository. Cheers!

Henrik.Grevelund
Service Provider
Posts: 58
Liked: 2 times
Joined: Feb 13, 2017 2:56 pm
Full Name: Henrik Grevelund
Contact:

Re: Why does the agent support backup to Cloud connect ?

Post by Henrik.Grevelund » May 31, 2019 7:29 am

Hi Dmitry,

Could you please tell me where i find that option in the Agent ?

Because i think you are referring to the same solution that support are:
Support says : you have to install a VBR server, and import the files, then you can restore it locally on that server


So i have to get the VBK files out from my Linux server, its only 450 GB, i have to request a license for a free VBR server, and create a new windows server in a virtual setup, import the backup files, then restore it.
This sounds VERY cumbersome.
Have nice day,
Henrik

Henrik.Grevelund
Service Provider
Posts: 58
Liked: 2 times
Joined: Feb 13, 2017 2:56 pm
Full Name: Henrik Grevelund
Contact:

Re: Why does the agent support backup to Cloud connect ?

Post by Henrik.Grevelund » May 31, 2019 10:10 am 1 person likes this post

Hi there

One off your bright SE's from Denmark told me the solution. Its actually pretty simple.

choose the restore individual files:
Image

When presented with the restore point, just click "previous":
Image

Then you get this view, here you select the old backup point:
Image

Then you are able to restore the old files:
Image

May i suggest you put this procedure in the documentaion.
Have nice day,
Henrik

wishr
Veeam Software
Posts: 874
Liked: 83 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Why does the agent support backup to Cloud connect ?

Post by wishr » May 31, 2019 10:58 am 1 person likes this post

Hi Henrik,

Please find it here . These descriptions have been already a part of the user guide for a long time, since file-level recovery is the most popular restore scenario.

Thanks

Post Reply

Who is online

Users browsing this forum: Alleinunterhalter and 16 guests