Windows 10 May / 1903 Support

[QuadrI]

Hello, Windows 10 1903 has been published to MSDN for developers: https://www.zdnet.com/article/microsoft ... e-on-msdn/

Can you please take a look and start working on support for Veeam Agent for Windows?

The Veeam update for full compatibility with the Windows October Update took so long (months!), and this is a great chance for you to get ahead for a more timely update.

[jdrch]

Strong agreement with this. As a matter of act, I pointed it out on Reddit recently. Veeam is a SaaS product that runs on a SaaS OS but somehow has a traditional "gold release" update cadence, which is nonsensical. Windows Insider Builds are available well ahead of release, which means Veeam should be able to deliver updates at the same time Windows builds hit the release ring.

[Dima P.]

Hi folks,

Support for the latest Windows 10 1903 is planned for the next minor release of Veeam Agent for Windows. Cheers!

[chaycock]

...any idea when that will be released?

[jdrch]

Thanks! Just a reminder that the support itself is not the issue here; rather the timing of its arrival is. Since Insider builds are publicly available, Veeam should support Windows builds before they hit release, not month(s) after.

[Dima P.]

We monitor and test all insiders builds, but, unfortunately these are not actual release builds. We cannot completely rely on the quality of the insiders builds as products must be tested against actual GA versions as we want to provide customers with stable solution.

[jtelpi]

Any ETA on a release date yet for this "minor update"? 1903 has been out for several days now.
Days? Weeks?

[tinkererguy]

Seems like we should be all set now, see:
Veeam Agent for Microsoft Windows 3.0
User Guide
https://helpcenter.veeam.com/docs/agent ... tml?ver=30

Microsoft Windows 10 (including version 1903)

but it is a little odd that at the bottom right, that article says "Updated on 5/6/2019"

I wrote a brief article up about Veeam Agent for Windows 3.0.1 and Windows 10 1903 testing in my new post here:
Veeam Agent for Microsoft Windows now supports Microsoft Windows 10 May 2019 Update, version 1903
https://TinkerTry.com/veeam-agent-3-wor ... rsion-1903
for those interested in screenshots and more details. Seems to work just fine, but haven't fully tested bare metal restores of Windows 10 version 1903 quite yet, 2TB restores take a while .

[tinkererguy]

Ah, I jumped the gun, see Anton Gostev's clarification here:
https://tinkertry.com/veeam-agent-3-wor ... 4480309113

Anton Gostev • an hour ago
Thanks Paul. We need to correct our online help because Windows 10 May 2019 Update version 1903 is not actually fully supported yet. It will only be supported by version 3.0.2 to be released next month. Looks like Help Center is the only existing place with this mistake as all other linked documents are correct.

[Dima P.]

Paul,

Thanks for updating the thread. This information is correct, the official support will be provided with 3.0.2 and the User Guide is about to be fixed. Cheers!

[tinkererguy]

I've also updated my article accordingly (corrected within a few short hours of publication). Thank you Dima, and thank you Veeam!

[Dima P.]

Help Center article has been updated. Thank you Paul!

[rendoula]

June is almost over - what's holding up the release? Did 1903 really break a lot of things?

[jmmarton]

As per the forum digest note from 16 June, this is coming in the agent that's a part of Update 4b which is currently in Release Candidate stage.

Joe

[Gostev]

what's holding up the release?

Something else that came up last minute... 1903 support itself is solid. In any case, we're talking days now.

[ericchu]

July is coming...
What's holding up the release?
I want to recover my system
But can't do it now.

[Gostev]

Sorry to hear that. To avoid such situations in future, please don't upgrade Windows OS to the newest release until it is supported by Veeam. Our commitment is to support new platform release within 90 days of their general availability.

[Dima P.]

Hello folks,

Veeam Agent for Windows 3.0.2 is officially live and it fully supports Windows 10 1903 (aka May Update). You can get it from veeam.com. Cheers!

[ml35]

Sorry to hear that. To avoid such situations in future, please don't upgrade Windows OS to the newest release until it is supported by Veeam. Our commitment is to support new platform release within 90 days of their general availability.

we users live in such a rapid changing world that now we want the latest the day it becomes available. this is not 1990's.

We monitor and test all insiders builds, but, unfortunately these are not actual release builds. We cannot completely rely on the quality of the insiders builds as products must be tested against actual GA versions as we want to provide customers with stable solution.

but we users are willing to help you test the insiders/RC builds. all you have to do is publish your internal testing builds and label it as no-support, no answer on forums, no nothing, user is on his own, if data is lost, then is lost.

[Gostev]

Unfortunately, this is not how Veeam operates - and in fact is exactly an opposite approach to the one that made Veeam a leader in the data protection market. For us, quality and reliability have always been paramount. Which in turn automatically excludes any possibility of Day 1 support for new platform releases, or putting our customers' data at risk through access to pre-release builds.

You may call it a "1990s" approach, but the reality is that this is what our core customers like about us, and why they stay with Veeam. So I don't think it's fair for you to keep saying "we users", as different users have different requirements and preferences. Which also means that we'll never be able to make everyone happy. So, best we can do is keep our core customers happy, by continuing to do what we believe is right for them.

Luckily, Veeam is by far not the only backup vendor on the market - and there are plenty of other vendors, some of which will claim Day 1 support for new OS versions without testing the GA build, have "user is on his own, if data is lost, then its lost" attitude to their customers' data, etc. So, if you prefer their approach, then you should simply look at using them instead of Veeam.