Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby JoshuaPostSAMC » Tue May 16, 2017 2:31 pm

I have had Windows Agent 1.5 free installed on two servers to backup a handful of files for quite awhile now, and the destination is the Veeam Repository on my main B&R server.

I just upgraded the server to 9.5 Update 2, but when I run the Windows Agent 2.0 installed, it tells me that the Backup Target doesn't support this version and I have to upgrade the target to 9.5 Update 2, which I have done. I went into the 1.5 interface and went through the configuration again so it would rescan the target repository but I get the same message when trying to upgrade.

Am I missing something or do I upgrade anyway and then it will see that my target has been upgraded?
JoshuaPostSAMC
Expert
 
Posts: 111
Liked: 15 times
Joined: Thu Jul 30, 2015 7:32 pm

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby Fred_vBrain » Tue May 16, 2017 3:06 pm

Hi,

I have the same problem and I'm currently investigating it. When I start an Agent backup I got the following error back:

Code: Select all
Failed to inventory file system: Cannot request cryptocontainer. Win32 error:The data is invalid. Code: 13
Error: Object reference not set to an instance of an object.


Can you give me an overview about your environment. What are you using as Endpoint repo?
Did you reboot the client and VBR server?

Cheers,
Fred
Fred | vBrain.info
@Fred_vBrain

VCAP-DCA/DCD/CIA/CID/DTA/DTD
VCIX-NV
VCIX6-DCV/DTM/NV/CMA
VMCE v7-v9
vExpert 2014-17
Cisco Champion 2015-17
Veeam Vanguard 2016
Dell EMC Elect 2017
Fred_vBrain
Novice
 
Posts: 8
Liked: 1 time
Joined: Thu Sep 26, 2013 6:41 am
Location: Austria
Full Name: Manfred Hofer

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby vmniels » Tue May 16, 2017 3:08 pm

Did you already restart the Veeam Agent itself on the computers where it is installed ?
VCP-DCV
Veeam Certified Engineer
http://foonet.be
vmniels
Veeam Software
 
Posts: 1447
Liked: 319 times
Joined: Mon Jul 15, 2013 11:09 am
Full Name: Niels Engelen

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby JoshuaPostSAMC » Tue May 16, 2017 3:21 pm

I just restarted the Veeam Endpoint Backup service on the server I want to backup and re-ran the installer with the same message.

The Veeam B&R server was rebooted at the end of the upgrade t 9.5 Update 2
The client server has not been rebooted, although the Veeam Endpoint service was restarted and configuration gone through again to communicate with the repository.
The Endpoint target repo is the primary Veeam repo that is a CIFS share. I verified permissions for agents are still configured.
JoshuaPostSAMC
Expert
 
Posts: 111
Liked: 15 times
Joined: Thu Jul 30, 2015 7:32 pm

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby vmniels » Tue May 16, 2017 3:24 pm

Best would be to contact support for investigation where this is going wrong.
VCP-DCV
Veeam Certified Engineer
http://foonet.be
vmniels
Veeam Software
 
Posts: 1447
Liked: 319 times
Joined: Mon Jul 15, 2013 11:09 am
Full Name: Niels Engelen

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby Dima P. » Tue May 16, 2017 4:57 pm

Hi folks,

Please submit support cases and share the case id. Also, please clarify if, by any chance, you have the agent license deployed on top of Veeam B&R console?
Dima P.
Veeam Software
 
Posts: 5953
Liked: 421 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby JoshuaPostSAMC » Tue May 16, 2017 5:08 pm

I'll open a case later this afternoon. I did apply a license to the BEM, and it appears in the console, but that was after the reboot.
JoshuaPostSAMC
Expert
 
Posts: 111
Liked: 15 times
Joined: Thu Jul 30, 2015 7:32 pm

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby JoshuaPostSAMC » Tue May 16, 2017 5:30 pm

Case: 02158069
JoshuaPostSAMC
Expert
 
Posts: 111
Liked: 15 times
Joined: Thu Jul 30, 2015 7:32 pm

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby Fred_vBrain » Tue May 16, 2017 6:00 pm

Maybe I will also open a case. I saw that I don't have the tab for the Agent license. tried to install Update 2 again but it didn't changed.

Cheers,
Fred
Fred | vBrain.info
@Fred_vBrain

VCAP-DCA/DCD/CIA/CID/DTA/DTD
VCIX-NV
VCIX6-DCV/DTM/NV/CMA
VMCE v7-v9
vExpert 2014-17
Cisco Champion 2015-17
Veeam Vanguard 2016
Dell EMC Elect 2017
Fred_vBrain
Novice
 
Posts: 8
Liked: 1 time
Joined: Thu Sep 26, 2013 6:41 am
Location: Austria
Full Name: Manfred Hofer

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby JoshuaPostSAMC » Tue May 16, 2017 9:20 pm

Heard back from support who said they were able to recreate this event, but saying Yes to go ahead and install anyway allowed it to continue.

It did remember my file selections and was able to do a backup, but the schedule was not enabled after the upgrade. It had the correct time, it just wasn't checked to "Run job automatically"
JoshuaPostSAMC
Expert
 
Posts: 111
Liked: 15 times
Joined: Thu Jul 30, 2015 7:32 pm

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby skochetkov » Thu May 18, 2017 3:42 pm

Hello Joshua,

If you installed 'server' license after the upgrade procedure, scheduled backups turn off, because 'server' edition has different schedule type. It's behaviour by design. More info here: https://helpcenter.veeam.com/docs/agent ... tml?ver=20
skochetkov
Veeam Software
 
Posts: 24
Liked: 3 times
Joined: Thu Feb 12, 2015 12:36 pm
Full Name: Sergey Kochetkov

Re: Windows Agent 1.5 to 2.0 Upgrade not detecting Update 2

Veeam Logoby JoshuaPostSAMC » Thu May 18, 2017 4:18 pm

I think that is a poor user experience. If I was doing an upgrade, I would expect it to keep the same settings I had, not disable the schedule. I'm done and caught it, but others could over look it while upgrading.
JoshuaPostSAMC
Expert
 
Posts: 111
Liked: 15 times
Joined: Thu Jul 30, 2015 7:32 pm


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: No registered users and 10 guests