Windows Agent Rescan BIOS UID Problem

[WinstonWolf]

Hello,

I see two Windows 10 Computers on which the Veeam Agent for Windows was installed .
When i do an Rescan of the Protection Group i see the following error :
Unable to install backup agent: cannot connect to A5-WS510 Error: Known agent XXXXXX have the same bios uuid 03000200-0400-0500-0006-000700080009 but different connection point XXXXXX.

One of this affected clients shows status green on Rescan the other one shows an Error .

Can someone explain me please what causes this Problem and how can i solve this Problem ?

Thanks
Michael

[Mildur]

There is an KB article to help you to find a solution:
https://www.veeam.com/kb4205

[WinstonWolf]

Hi ,
Followed of this Article i removed both Machines from the Protection Group . I add it the again with the same Error .
The physical Machines are complete different Hardware Machines .

[Mildur]

Ok, then I see two options for your issue.
Follow the note in the kb about creating a support case with veeam (always needed when having a technical issue).
Or doing the unofficial workaround under the more information section.

[WinstonWolf]

Ok ,
Will first open an Ticket on Veeam Side .
Thanks