Windows contents not displaying

[tsg]

Windows 10 Pro 10.0.15063
Veeam Agent for Windows 2.0.0.700

Cannot see the contents of the Veeam Backup window. Window borders draw properly. Popups display when hovering over the window area. But none of the text can be seen.

During install the Veeam window could be seen. And if I create the recovery image during install, the window can be seen. But when launching the app after installation, only the window borders are seen. This was working properly at one time on this Windows 10 machine.

From Start Menu, "Configure Backup", "File Level Restore" and "Volume Level Restore" display properly. Only "Veeam Agent for Microsoft Windows" does not display the window contents, regardless of launching from Start Menu or System Tray (icon shows properly in System Tray).

Have tried complete uninstal and reinstall several times with same problem.

[Gostev]

Can you post a screenshot?

[tsg]

There is nothing to show. The window has borders and is the size and shape of the Veeam Control Panel window but there is no visible contents inside the border. You can see the desktop background where the contents is supposed to be. Hovering over the empty window shows popups like it should but the actual window is completely transparent. The program appears to be working but I just can't see it. I'll try to get some type of screenshot later today.

[Dima P.]

tsg,

Can I ask you to reach our support team? If it’s not possible to open control panel via UI, please PM me your contact email address. Thank you in advance.

[tsg]

Sorry for the delay in responding but I just now recovered access to this machine (it is remote). Here are some screenshots.

http://imgur.com/a/FEECu

[Dima P.]

Thanks! Support team should get in touch with you soon.

[tsg]

This turned out to be a video driver issue with the ATI driver. Reverting to a previous version fixed the problem.

[Dima P.]

Thank you for getting back to us and sharing the resolution. Thumbs up!

[moctad_harry]

Exact same issue. Had a desktop running VAW 4.0.1 and the invisible GUI. Installed the latest AMD drivers and the GUI is now back.

Thanks TSG