Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
FaCeOff
Lurker
Posts: 2
Liked: never
Joined: Feb 13, 2020 10:32 am
Full Name: Thomas
Contact:

Windows Reset Loop after Restore

Post by FaCeOff »

Case ID# 04002756

Hi,
I'm brand new into Veeam Agent for Windows but I do have some experience with Backup solutions from my past work and I encountered some problems with the Veeam Agent for Windows. I do have a new machine already and I wanted to use my old Laptop as "experience" to see if the backup solution works fine, just in case you're wondering :)

Here are the details:

- Dell Latutide E5450
- Windows 7
- Veeam Agent 3.0.2.1170 Free Edition
- One job (Entire Computer, with and without password encryption) to local storage (external drive)
- Recovery Media created on the same computer

My first try was two weeks ago Friday and I did a backup and afterwards I restored the backup. After restarting back into Windows, I got the error mesage during startup "Windows did not shut down successfully" . I was wondering because I could not remember that I had any issue previously so I ignoried this message with "Start Windows Normally". Some seconds later, I got a blue screen (max. half a second, I could not recognize the issue of the BSOD) and Windows restarted and I was hanging in a boot loop. Instead Start Windows normally, I also tried to fix the startup problems with the other option Windows gave me but no success.

Finally I managed to get Windows running back by using the F8 function before startup "Last Good Known Configuration". To avoid any problems, I therefore installed all the latest available updates for Windows 7, did several (successful) restarts and did another update in the same way as above but unfortunately without success. I ran into the exact same situation and I'm curious what the reason may be here.
Does anyone else had the same or similar situation?

Thanks and best regards Thomas.
Dima P.
Product Manager
Posts: 14720
Liked: 1703 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Windows Reset Loop after Restore

Post by Dima P. »

Hello Thomas,

Thank you for your post. The described behavior is unexpected, so I've asked support team to review the case details and report back the results of their findings. Cheers!
Post Reply

Who is online

Users browsing this forum: Semrush [Bot], vtsybin and 34 guests