Windows7 freeze during Endpoint volume backup

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Windows7 freeze during Endpoint volume backup

Veeam Logoby jlcarton » Tue Jun 16, 2015 2:06 pm

Windows7 freeze during Endpoint volume backup (v1.0.0.1964) , either full computer or volume level C:
File level backup is OK
Bad blocks on disk can cause Windows hang? (I had to reboot)
jlcarton
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Mike Resseler » Tue Jun 16, 2015 2:43 pm 1 person likes this post

Hi,

I assume you mean 1.0.0.1954 ;-).

Please create a support cause so we can check what is wrong. I assume you might be right about the bad blocks but it is better that our supports look at it.

Post your support ID here in this thread and the follow-up after support has looked at it (remember, no SLA but we do look at it ;-))

Cheers

Mike
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Dima P. » Tue Jun 16, 2015 2:43 pm 1 person likes this post

Hello jlcarton and welcome to the community!

You mean .1954 build, right? Bad block will cause backup to fail and should not affect the performance. Did you disable the backup throttling option in the Endpoint’s control Panel? In addition, what is your hardware configuration? Thanks.
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby jlcarton » Tue Jun 16, 2015 3:29 pm

Thanks for your replies;

Yes version is 1.0.0.1954 , sorry!
Hardware platform is Dell laptop Latitude E4310, C: 70 Go, D: 100 Go, Backup Device USB Disk 1 To

I will retry after disabling Throttle backup activity option, and post the result as soon as possible.

I can't open a support ID because my computer is behind an Enterprise Proxy: Control Pannel \ Support \ Report an issue : "error : 407 : Proxy authentification needed" (security rules)

Is it possible to configure the proxy configuration in Veeam Endpoint settings?
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby jlcarton » Wed Jun 17, 2015 6:48 am

Same probleme after disabling the backup throttling option.
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Mike Resseler » Wed Jun 17, 2015 6:51 am 1 person likes this post

Hi jlcarton,

Please collect all the logs (There are two subfolders under c:\programdata\Veeam called Setup and Endpoint where you will find all the logs). Zip them and put them on a dropbox / OneDrive / Google Cloud / ... drive and share the link through a DM with Dima P. (see above). He will take it from there.

Thanks

Mike
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby jlcarton » Wed Jun 17, 2015 4:43 pm

Link with Enpoint logs send to Dima P. as requested.
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Dima P. » Wed Jun 17, 2015 5:51 pm

Thanks - sharing with QA
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby jlcarton » Mon Jun 22, 2015 12:40 pm

No news about this case?
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Dima P. » Mon Jun 22, 2015 12:50 pm

Hi jlcarton,
It’s now under investigation - I’ll follow up shortly.
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Dima P. » Mon Jun 22, 2015 3:32 pm

Hello.

We checked the logs – it seems that a huge chunk of the backup job is missing due the OS being frozen, thus we cannot identify the root cause. In order to continue the troubleshooting, may I ask you to reproduce the issue once again, note the exact time when the system glitch is detected, and re send me the application logs once again? This time, please, include Windows Event logs from windows event viewer (Custom View > Administrative events). Thank you
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby jlcarton » Mon Jun 22, 2015 4:54 pm

18:22 Veeam Backup start
18:27 Veeam Control Pannel Hangs
18:29 Windows 7 Freeze

Link with Enpoint logs + Windows Eventlog send to Dima P. as requested.
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Mike Resseler » Mon Jun 22, 2015 5:26 pm

Thanks jlcarton!

Mike
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Dima P. » Mon Jun 22, 2015 10:04 pm

I received all the said information – thanks for quick response! Sharing with QA and follow up again once hear back anything.
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Re: Windows7 freeze during Endpoint volume backup

Veeam Logoby Dima P. » Thu Jun 25, 2015 3:46 pm

Hey jlcarton,

QA requested the list of applications installed on the affected machine. If possible, please run the following command via cmd and send me file. Thanks

Code: Select all
WMIC

// the next command may take some time to execute

/output:c:\installedapps.txt product get name,version
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