WinRE missing, can't create recovery ISO

[NetAdMBC]

Installed Endpoint Backup on my Win7 Pro machine. This is about my 20th install (I'm putting it all over the place), but first time I've had this problem: When I try to create recovery media, it fails, telling me "Windows Recovery Environment (WinRE) component is missing." It asks for the location of my installation files; I point it to an ISO I have mounted as a fake CD drive. It thinks for about 30 seconds, then comes back with the same message. If I try browsing down in the folders of the ISO to find what it's looking for, it immediately tells me the specified locations does not contain installation files.

Same behavior if I use a bootable flash drive that I made from the Win7 ISO.

What am I doing wrong? Where should I look for this?

[JaxIsland7575]

The first thing you will need to do is use the Control Panel of VEB and open a support case. There is a similar case referenced Here

Cheers!

[NetAdMBC]

thanks, will do.

support case number is 01001482

[Dima P.]

NetAdMBC,
The workaround is to download and install Windows ADK, which will bring the necessary components with its installation.

[NetAdMBC]

Received this from support:
"Please clarify whether you have any antivirus system on your machine?"

Answer is McAfee VirusScan 8.8. Prompted by the question, I disabled it and tried to create the recovery media, and it worked. Strange, since I had installed this on various other machines with McAfee and not run into that problem, but the problem is solved and I'll know what to do going forward.

[Dima P.]

Might be the DISM component blocked by the antivirus. Thanks for the heads up – it’s good to know!