Standalone backup agents for Linux, Mac, AIX & Solaris workloads on-premises or in the public cloud
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ducheus
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Agent error after upgrading from version 10 to 11

Post by ducheus »

Case #04756910

Agent fail after upgrade Veeam BR10 to BR11

After upgrading my backup server from v10 to v11 the veeam linux agent stops working and the backup jobs return failed.

The error that appears is:

Code: Select all

failed to create volume snapshot
inappropriate ioctl for device 
failed to perform managed backup 
failed to take volume snapshot 
incompatible veeamsnap module 
failed to execute ioctl_compatibility_flags
[Log snippet removed by moderator]

Any help will be welcome, i dont want to fall back to v10 if it is possible.
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PTide
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Re: Agent error after upgrading from version 10 to 11 / Case #04756910

Post by PTide »

Hi,
INCOMPATIBLE VEEAMSNAP MODULE
Which distro do you use?

Thanks!
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ducheus
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Re: Agent error after upgrading from version 10 to 11

Post by ducheus »

The Server is version 11.
THE AGENT VERSION IS 5.0.0.4318 AND THE SNAP IS VEEAMSNAP, 5.0.0.4318
THE LINUX KERNEL IS 5.3.0-40-GENERIC, X86_64: BUILT
THE OS IS UBUNTU 18.04
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PTide
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Re: Agent error after upgrading from version 10 to 11

Post by PTide »

The error that you get could be due to an incorrectly built module.
Kindly post an output from

Code: Select all

dkms status
and from

Code: Select all

uname -a
dpkg -l | grep kernel
Just to be sure

Thanks!
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ducheus
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Re: Agent error after upgrading from version 10 to 11

Post by ducheus »

Hi PTide,

Below my answers

dkms status
veeamsnap, 5.0.0.4318, 5.3.0-40-generic, x86_64: installed

and

uname -a
Linux plenit1 5.3.0-40-generic #32~18.04.1-Ubuntu SMP Mon Feb 3 14:05:59 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

and

Code: Select all

dpkg -l | grep kernel
ii  cpufrequtils                          008-1build1                                      amd64        utilities to deal with the cpufreq Linux kernel feature
ii  kerneloops                            0.12+git20140509-6ubuntu2                        amd64        kernel oops tracker
ii  kmod                                  24-1ubuntu3.2                                    amd64        tools for managing Linux kernel modules
ii  libaio1:amd64                         0.3.110-5                                        amd64        Linux kernel AIO access library - shared library
ii  libcpufreq0                           008-1build1                                      amd64        shared library to deal with the cpufreq Linux kernel feature
ii  libdrm-amdgpu1:amd64                  2.4.99-1ubuntu1~18.04.2                          amd64        Userspace interface to amdgpu-specific kernel DRM services -- runtime
ii  libdrm-common                         2.4.99-1ubuntu1~18.04.2                          all          Userspace interface to kernel DRM services -- common files
ii  libdrm-intel1:amd64                   2.4.99-1ubuntu1~18.04.2                          amd64        Userspace interface to intel-specific kernel DRM services -- runtime
ii  libdrm-nouveau2:amd64                 2.4.99-1ubuntu1~18.04.2                          amd64        Userspace interface to nouveau-specific kernel DRM services -- runtime
ii  libdrm-radeon1:amd64                  2.4.99-1ubuntu1~18.04.2                          amd64        Userspace interface to radeon-specific kernel DRM services -- runtime
ii  libdrm2:amd64                         2.4.99-1ubuntu1~18.04.2                          amd64        Userspace interface to kernel DRM services -- runtime
ii  libzmq5:amd64                         4.2.5-1ubuntu0.2                                 amd64        lightweight messaging kernel (shared library)
ii  linux-firmware                        1.173.18                                         all          Firmware for Linux kernel drivers
ii  linux-generic-hwe-18.04               5.4.0.70.78~18.04.63                             amd64        Complete Generic Linux kernel and headers
ii  linux-headers-5.3.0-40                5.3.0-40.32~18.04.1                              all          Header files related to Linux kernel version 5.3.0
ii  linux-headers-5.3.0-40-generic        5.3.0-40.32~18.04.1                              amd64        Linux kernel headers for version 5.3.0 on 64 bit x86 SMP
ii  linux-headers-5.3.0-62                5.3.0-62.56~18.04.1                              all          Header files related to Linux kernel version 5.3.0
ii  linux-headers-5.3.0-62-generic        5.3.0-62.56~18.04.1                              amd64        Linux kernel headers for version 5.3.0 on 64 bit x86 SMP
ii  linux-headers-5.4.0-67-generic        5.4.0-67.75~18.04.1                              amd64        Linux kernel headers for version 5.4.0 on 64 bit x86 SMP
ii  linux-headers-5.4.0-70-generic        5.4.0-70.78~18.04.1                              amd64        Linux kernel headers for version 5.4.0 on 64 bit x86 SMP
ii  linux-headers-generic-hwe-18.04       5.4.0.70.78~18.04.63                             amd64        Generic Linux kernel headers
ii  linux-hwe-5.4-headers-5.4.0-42        5.4.0-42.46~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-47        5.4.0-47.51~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-48        5.4.0-48.52~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-52        5.4.0-52.57~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-58        5.4.0-58.64~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-62        5.4.0-62.70~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-65        5.4.0-65.73~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-66        5.4.0-66.74~18.04.2                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-67        5.4.0-67.75~18.04.1                              all          Header files related to Linux kernel version 5.4.0
ii  linux-hwe-5.4-headers-5.4.0-70        5.4.0-70.78~18.04.1                              all          Header files related to Linux kernel version 5.4.0
rc  linux-image-4.18.0-15-generic         4.18.0-15.16~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-4.18.0-16-generic         4.18.0-16.17~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-4.18.0-17-generic         4.18.0-17.18~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-4.18.0-20-generic         4.18.0-20.21~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-4.18.0-21-generic         4.18.0-21.22~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-4.18.0-22-generic         4.18.0-22.23~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-4.18.0-24-generic         4.18.0-24.25~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-4.18.0-25-generic         4.18.0-25.26~18.04.1                             amd64        Signed kernel image generic
rc  linux-image-5.0.0-23-generic          5.0.0-23.24~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.0.0-25-generic          5.0.0-25.26~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.0.0-27-generic          5.0.0-27.28~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.0.0-29-generic          5.0.0-29.31~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.0.0-31-generic          5.0.0-31.33~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.0.0-32-generic          5.0.0-32.34~18.04.2                              amd64        Signed kernel image generic
rc  linux-image-5.0.0-36-generic          5.0.0-36.39~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.0.0-37-generic          5.0.0-37.40~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-26-generic          5.3.0-26.28~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-28-generic          5.3.0-28.30~18.04.1                              amd64        Signed kernel image generic
ii  linux-image-5.3.0-40-generic          5.3.0-40.32~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-42-generic          5.3.0-42.34~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-45-generic          5.3.0-45.37~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-46-generic          5.3.0-46.38~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-51-generic          5.3.0-51.44~18.04.2                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-53-generic          5.3.0-53.47~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-59-generic          5.3.0-59.53~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.3.0-61-generic          5.3.0-61.55~18.04.1                              amd64        Signed kernel image generic
ii  linux-image-5.3.0-62-generic          5.3.0-62.56~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-42-generic          5.4.0-42.46~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-47-generic          5.4.0-47.51~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-48-generic          5.4.0-48.52~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-52-generic          5.4.0-52.57~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-58-generic          5.4.0-58.64~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-62-generic          5.4.0-62.70~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-65-generic          5.4.0-65.73~18.04.1                              amd64        Signed kernel image generic
rc  linux-image-5.4.0-66-generic          5.4.0-66.74~18.04.2                              amd64        Signed kernel image generic
ii  linux-image-5.4.0-67-generic          5.4.0-67.75~18.04.1                              amd64        Signed kernel image generic
ii  linux-image-5.4.0-70-generic          5.4.0-70.78~18.04.1                              amd64        Signed kernel image generic
ii  linux-image-generic-hwe-18.04         5.4.0.70.78~18.04.63                             amd64        Generic Linux kernel image
rc  linux-modules-4.18.0-15-generic       4.18.0-15.16~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-4.18.0-16-generic       4.18.0-16.17~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-4.18.0-17-generic       4.18.0-17.18~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-4.18.0-20-generic       4.18.0-20.21~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-4.18.0-21-generic       4.18.0-21.22~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-4.18.0-22-generic       4.18.0-22.23~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-4.18.0-24-generic       4.18.0-24.25~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-4.18.0-25-generic       4.18.0-25.26~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-23-generic        5.0.0-23.24~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-25-generic        5.0.0-25.26~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-27-generic        5.0.0-27.28~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-29-generic        5.0.0-29.31~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-31-generic        5.0.0-31.33~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-32-generic        5.0.0-32.34~18.04.2                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-36-generic        5.0.0-36.39~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.0.0-37-generic        5.0.0-37.40~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-26-generic        5.3.0-26.28~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-28-generic        5.3.0-28.30~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
ii  linux-modules-5.3.0-40-generic        5.3.0-40.32~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-42-generic        5.3.0-42.34~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-45-generic        5.3.0-45.37~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-46-generic        5.3.0-46.38~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-51-generic        5.3.0-51.44~18.04.2                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-53-generic        5.3.0-53.47~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-59-generic        5.3.0-59.53~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.3.0-61-generic        5.3.0-61.55~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
ii  linux-modules-5.3.0-62-generic        5.3.0-62.56~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-42-generic        5.4.0-42.46~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-47-generic        5.4.0-47.51~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-48-generic        5.4.0-48.52~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-52-generic        5.4.0-52.57~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-58-generic        5.4.0-58.64~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-62-generic        5.4.0-62.70~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-65-generic        5.4.0-65.73~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-5.4.0-66-generic        5.4.0-66.74~18.04.2                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
ii  linux-modules-5.4.0-67-generic        5.4.0-67.75~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
ii  linux-modules-5.4.0-70-generic        5.4.0-70.78~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-15-generic 4.18.0-15.16~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-16-generic 4.18.0-16.17~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-17-generic 4.18.0-17.18~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-20-generic 4.18.0-20.21~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-21-generic 4.18.0-21.22~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-22-generic 4.18.0-22.23~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-24-generic 4.18.0-24.25~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-4.18.0-25-generic 4.18.0-25.26~18.04.1                             amd64        Linux kernel extra modules for version 4.18.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-23-generic  5.0.0-23.24~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-25-generic  5.0.0-25.26~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-27-generic  5.0.0-27.28~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-29-generic  5.0.0-29.31~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-31-generic  5.0.0-31.33~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-32-generic  5.0.0-32.34~18.04.2                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-36-generic  5.0.0-36.39~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.0.0-37-generic  5.0.0-37.40~18.04.1                              amd64        Linux kernel extra modules for version 5.0.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-26-generic  5.3.0-26.28~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-28-generic  5.3.0-28.30~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
ii  linux-modules-extra-5.3.0-40-generic  5.3.0-40.32~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-42-generic  5.3.0-42.34~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-45-generic  5.3.0-45.37~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-46-generic  5.3.0-46.38~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-51-generic  5.3.0-51.44~18.04.2                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-53-generic  5.3.0-53.47~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-59-generic  5.3.0-59.53~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-61-generic  5.3.0-61.55~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.3.0-62-generic  5.3.0-62.56~18.04.1                              amd64        Linux kernel extra modules for version 5.3.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-42-generic  5.4.0-42.46~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-47-generic  5.4.0-47.51~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-48-generic  5.4.0-48.52~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-52-generic  5.4.0-52.57~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-58-generic  5.4.0-58.64~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-62-generic  5.4.0-62.70~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-65-generic  5.4.0-65.73~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
rc  linux-modules-extra-5.4.0-66-generic  5.4.0-66.74~18.04.2                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
ii  linux-modules-extra-5.4.0-67-generic  5.4.0-67.75~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
ii  linux-modules-extra-5.4.0-70-generic  5.4.0-70.78~18.04.1                              amd64        Linux kernel extra modules for version 5.4.0 on 64 bit x86 SMP
ii  rsyslog                               8.32.0-1ubuntu4                                  amd64        reliable system and kernel logging daemon
ii  veeamsnap                             5.0.0.4318                                       all          Veeam Agent for Linux (kernel module)
ii  virtualbox-dkms                       5.2.18-dfsg-2~ubuntu18.04.5                      all          x86 virtualization solution - kernel module sources for dkms
Regards, Hector
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PTide
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Re: Agent error after upgrading from version 10 to 11

Post by PTide »

Looks like everything is installed correctly (i.e. headers and such)...

Please keep working with the support team to investigate the reason why it's not working.

Thanks!
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