DISKCRITICAL while running backup on cPanel server

[siaalien]

Hi everyone,

I installed VAL version 5.0.2.4567 on my CentOS 7.9 VPS server. The server uses cPanel/WHM. Each time the backup runs, I get the following notification from cPanel:
"The filesystem “/tmp/veeam/{4ad28f9c-9641-4086-bc6b-1b1bcaa069be}” mounted at “/tmp/veeam/{4ad28f9c-9641-4086-bc6b-1b1bcaa069be}” reached “critical” status because you currently use 100% of its available blocks."

The backup is succesful, but the message each time. The / partition on the server has 95 Gb total space and about 13 Gb free space.

I have other similar servers and I don't get this message.

Is this normal? Is there something I can/should do?

Thank you very much!

Best regards,
Lucian

[HannesK]

Hello,
no, it's not normal

The error message says, that /tmp/veeam/... is full - not the / partition.

I just ran a backup and cannot see anything mounted in /tmp/veeam/uuid. Maybe it has to do with the virtualization technology your provider is using. Which hosting provider / product do you use?

Instead of guessing on a forum... what did Veeam support say about it?

Best regards,
Hannes

[siaalien]

Hello,

I submitted a case to Veeam, I will hope for a response (Case #05846892).

As a hosting provider, I am using xServers, in Romania. Regarding the virtualization technology, I could not say... But, I have two other servers, running the same configuration, OS, kernel, [and I presume the same virtualization technology] and I don't have any issues while Veeam is running.

A while back, I was running R1Soft, and, for just a fiew times, VAL performed the backup correctly but left behind those mounted volumes - /tmp/veeam/... After completly uninstalled R1Soft, the were not left unmounted anymore. Maybe this could be relevant too.

Thank you!

All the best,
Lucian

[HannesK]

Hello,

But, I have two other servers, running the same configuration, OS, kernel, [and I presume the same virtualization technology] and I don't have any issues while Veeam is running.

okay, then support really should check it. Because if it's working on other machines, that's strange.

Best regards,
Hannes

[siaalien]

I hope the support team will check this out. So far, there is no answer, but I guess it is not a priority, given the fact I am not a paying customer.

Thank you! I will get back with their answer.

All the best,
Lucian

[siaalien]

Unfortunately, my ticket was closed with the following message:
"Unfortunately, due to low support staff availability we were unable to process your request. This support case has been archived automatically."

Is there something else I can do?

Thank you!

All best,
Lucian

[HannesK]

yes, that can happen to "free edition" users without support contract.

the alternative is digging through the log files yourself (/var/log/...)