[error] Failed to perform backup

[sl0n]

Hi,

I think having upgraded to v. 2.0.1.665 on Linux Mint 18.3 I now receive the following errors when trying to run a backup:

[warn] Some backup files are missing in repository
[error] Failed to perform backup
[error] SQL logic error or missing database
[error] Unable to run query
[error] StorageScope: Unable to delete Storage with id [{63165dcf-9671-4e21-9279-66969adbb460}]

Any ideas?

[PTide]

Hi,

Provided that you haven't changed job settings, you should contact our support team directly as the upgrade procedure should not result in such behaviour.

Thanks

[sl0n]

I didn't bother, just re-installed everything ..

[PTide]

Ok, thanks for getting back to us anyway. I'll ask our QA team to reproduce the issue.

Thanks

[zmr@coinsys.ru]

Hi!
I have the same problem on Ubuntu 14.04.5. Is there a solution for it?

Code: Select all

      06:00:02        Job BackupJob started at 2018-07-25 06:00:02 +05
      06:00:02        Retrying the job
      06:00:02        [error] Failed to perform backup
      06:00:02        [error] SQL logic error or missing database
      06:00:02        [error] Unable to run query
      06:00:02        [error] OibSensitiveInfoScope: Unable to find oib sensitive info by id
      06:00:02        [error] OibScope: Unable to get OIBs by Point id [{d16a3312-9cc4-46e2-beaa-d89b91fec808}]
      06:00:02        [error] Failed to prepare job
      06:00:02        [error] Processing finished with errors at 2018-07-25 06:00:02 +05

[PTide]

Hi,

Have you contacted our support team already? Did you perform any sort of upgrades (either Agent or OS)?

Thank you

[zmr@coinsys.ru]

Hi,

In support of not yet written. I hoped there was an answer on the forum.

OS and agent updated to the latest versions.

From applications in the OS, only LAMP and a site in PHP are installed.

[PTide]

As per forum rules, you must include support case ID when posting about any technical issue, as requested when you click "New Topic".

Please post your support case ID once you get one.

Thanks