Error install Veeam data mover

[jonathasgm]

When adding a linux server, the message Failed to save Linux server is displayed: Single-use credentials require Veeam Data Mover service installed.
I already installed the veeam agent on linux but the error persists. Please help me

[Mildur]

Hi Jonathas

Are you trying to backup a linux server with the veeam Agent? Or are you trying to add a linux hardened repository?
Single use credentials are only used for linux hardened repositories. And Veeam Agent for Linux is not a veeam data mover. The data mover service gets deployed when you add a linux server as a managed server to veeam.
Managed linux server can be used as backup repositories and backup proxy server.

Using Protection Groups to backup a Linux machine:
https://helpcenter.veeam.com/docs/backu ... ml?ver=110

Adding a Linux Hardened Repository:
https://helpcenter.veeam.com/docs/backu ... ml?ver=110



Thanks
Fabian

[jonathasgm]

Good morning,

Thanks for the answer, I'm implementing a hardened repository. But when I'm adding the repository when applying, it shows the error that the veeam data move is necessary and it doesn't advance.

[Mildur]

If you have followed the user guide and it is still not working, a support case would be required.
Could you please share the case number with me?

Thanks
Fabian

[Regnor]

Does the account you're using to setup the linux server have the necessary permissions to install the server? So is it part of the sudo group?
Also is SSH available/open?
If so, I would follow Fabian's advice and contact support.

[btom]

Here are a couple of suggestions that may help

• make sure that the user has a home directory created, use the 'mkhomedir_helper username' command to set one up if it does not.

• temporarily add the user to the adm group and try again the command 'usermod -aG admin username' should do the trick if needed

You can then use the 'deluser username groupname' command to remove the sudo and adm groups when done.

[JSS]

Veeam has an error and misleading logs, if hardened repository user does not have a home directory created it is failing to add the linux server with misleading info that your linux is not 64 bit. Instructions for Hardened repository are saying nothing about home directory. Fix veeam AND fix the instructions.

[Mildur]

Hi JSS

Thanks for the request.
User Guides can be fixed easy. You can always use the send feedback button on the bottom of each page of the user guide if you feel some important information is missing or when there is a wrong statement in the user guide.
I'll see what we can do about the message and user guide.

Best,
Fabian

[JSS]

Documentation is fixed, what about the rest?

Dear JSS,

A note about the home directory has been added to the following sections:

VBR 11 User Guide:
• https://helpcenter.veeam.com/archive/ba ... astructure
• https://helpcenter.veeam.com/archive/ba ... astructure
• https://helpcenter.veeam.com/archive/ba ... r_ssh.html
• https://helpcenter.veeam.com/archive/ba ... r_ssh.html

VBR 12 User Guide:
• https://helpcenter.veeam.com/docs/backu ... ml?ver=120
• https://helpcenter.veeam.com/docs/backu ... ml?ver=120
• https://helpcenter.veeam.com/docs/backu ... ml?ver=120
• https://helpcenter.veeam.com/docs/backu ... ml?ver=120

Thank you for reading the documentation!

[Mildur]

Hi JSS

Thanks for providing the feedback.
For the UI message, I cannot provide any ETA when we fix the UI message.
I'm still checking with the team what we can do.
Do you have maybe created a case number when you found out about the missing home directory?
It would be helpful if we can use the log for our research.

Best,
Fabian

[JSS]

Case #05894021