Error to create backup of linux machine

[jose.ojeda]

Good afternoon everyone,

When creating the full backup of a machine in linux, I get the following error:

Additional Details: Queued for processing at 4/11/2019 16:18:09
Required backup infrastructure resources have been assigned
Storage initialized 00:18
Preparing to backup
Creating volume snapshot 00:01
Starting full backup to [HV01] NAS
File system indexing is disabled
Backing up BIOS bootloader on /dev/sdb 00:01
Backing up sdb 1 MB at 788.9 KB/s (0%) 03:02
Failed to perform managed backup
Snapshot deadlock detected
Snapshot deadlock detected

The support case number is 03846229

[HannesK]

Hello,
and welcome to the forums.

Please understand that the forum does not replace support. As you opened the case just a few minutes before writing to the forums, I like to ask you to continue working with support.

Best regards,
Hannes