VAL Backup with Version 5.0.2.4627 fails onLinux Kernel 4.18.0-425.10.1.el8_7.x86_64

[Philipp S.]

Hello everyone and welcome from my side,

it is my first post here in the forum.

Today we have installed on Updates on our Linux Server.
Now we are using RHEL 8.7 with Kernel 4.18.0-425.10.1.el8_7.x86_64.

After this updates my VAL Job stuck at "Create Volume Snapshot".
I already know the list with the supportet kernel versions: (https://www.veeam.com/kb2804)

The real bad point about this is, that in this time, where Veeam try to "Create the Volume Snapshot", the system is freeze and is not reachable.
The solution is to reboot the VM/Server.

Have someone else problems with the new Kernel Version 4.18.0-425.10.1.el8_7.x86_64 and VAL Version 5.0.2.4627?

My support Case is: #05825289

Thanks.

Best regards
Philipp

[Mildur]

Hi Philipp

Welcome to the forum.

Please keep working with our support team. It‘s difficult to analyze such issues directly over the forum. If it‘s a new bug, our support team will forward it to RnD.

If you are unhappy on how the case goes or if you want to escalate it, please consider using our Talk to a Manager option:
https://www.veeam.com/kb2320

Thanks,
Fabian

[sfaits]

Has a new VAL version been released? I am only seeing 5.0.2.4609 in our B&R instance (11.01.1261 P20220302)

Thanks

[siaalien]

Hi!

Where did you obtained the 5.0.2.4627 version from? I could not find it anywhere for download and my support ticked opened with Veeam was closed because of lack of personel.

Thank you!

[Mildur]

Hi Lucian

Veeam Agent 5.0.2.4627 is released as a private fix. Which means, you need to have an active maintenance contract to get them.
But good news: Our upcoming version of Veeam Agent for Linux v6 will be publicly available to all customers, including free and community edition users.

You may register for the GA Launch Event next week:
https://go.veeam.com/v12

Best,
Fabian

[siaalien]

Hi Fabian!

Thank you! I registered to the event!

Best regards,
Lucian