Disaster recovery orchestration for the Enterprise
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mamosorre84
Service Provider
Posts: 182
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Joined: Oct 24, 2016 3:56 pm
Full Name: Marco Sorrentino
Location: Ancona - Italy
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VAO install fail

Post by mamosorre84 »

Hi everyone,

I've tried several times to install VAO on a domain server.

The setup fails if I use a domain user (added to local administrators groups) at the "specify service account credentials" step.

What's wrong?

If I use the local "administrator" user the setup ends without error.

Thank you

Marco

Alec King
VP, Product Management
Posts: 1071
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Joined: Jan 01, 2006 1:01 am
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Re: VAO install fail

Post by Alec King »

Hello Marco,

That's strange, because VAO requires domain accounts, and it certainly should work. Local administrator as service account would not be officially supported.

Is there perhaps some Domain policy that stops users (even members of Administrators) from Logging On As A Service?

Could you copy the exact error from setup logs please? You can post it here, and/or raise a Support case - they will be able to assist.

Thanks!

mamosorre84
Service Provider
Posts: 182
Liked: 15 times
Joined: Oct 24, 2016 3:56 pm
Full Name: Marco Sorrentino
Location: Ancona - Italy
Contact:

Re: VAO install fail

Post by mamosorre84 »

Hi Alec,

actually the user didn't have the log on as a service permission, my mistake.

Thank you for your help!

Marco

Alec King
VP, Product Management
Posts: 1071
Liked: 239 times
Joined: Jan 01, 2006 1:01 am
Contact:

Re: VAO install fail

Post by Alec King »

Hi Marco,

OK, great that you've got past that problem!

Hope your VAO evaluation goes well, any further questions - please let us know.

Thanks!

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