Agentless, cloud-native backup for Amazon AWS
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cunderwood29
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Full Name: Courtney Underwood
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Issues with Backups failing recently

Post by cunderwood29 » 1 person likes this post

This started in the last couple of weeks where 3 jobs will fail to backup even though the snapshot is successful. They were working fine until the end of July. Other jobs are working perfectly.
Currently running 2.0.0.600. I have opened a support case, but figured I would try to get some insight here as well.

Case #04334227.

The error message is consistent on all 3 of the jobs:

[SQSCloudMsgStream] Timeout awaiting message: message has not been received from sqs

Any help would be appreciated.

nielsengelen
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Full Name: Niels Engelen
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Re: Issues with Backups failing recently

Post by nielsengelen » 1 person likes this post

We have a few more support cases like this at the moment regarding the sqs service. I would advise to wait for support. We will monitor the case as well from our side. Thanks!
https://foonet.be

nielsengelen
Veeam Software
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Full Name: Niels Engelen
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Re: Issues with Backups failing recently

Post by nielsengelen » 1 person likes this post

Hi @cunderwood29, looks like the case is still in progress. Please keep working with our support so we can provide a fix to this message.
https://foonet.be

nielsengelen
Veeam Software
Posts: 3579
Liked: 709 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
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Re: Issues with Backups failing recently

Post by nielsengelen » 1 person likes this post

Update on this specific error/issue. As this is related to the network configuration setup, please contact Veeam support for assistance to get it resolved.
https://foonet.be

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