Running Job getting this Error: Object reference not set to an instance of an object.

[skydok]

Hi ,
Lately unexpected error like below are happening .For example we are running a Job with two couple instances inside.

Backup policy has stopped with failures. Name: [Multiple VMs], PolicyId: [20fb5a19-2894-4d91-ade9-1e277af8eb08]. Error: Object reference not set to an instance of an object.

[Mike Resseler]

Hi Skydok,

Did you get these errors before? And lastly, did you received this error multiple times?

If this error continues, then I think it is best to create a support case. Post the case ID here and the follow up after investigation from our support engineers.

Thanks
Mike

[nielsengelen]

Could it be you did some alternations to those EC2 instances?

[skydok]

Possible that the instances changed , but of course if it would indicate which instance exactly it happened i could check.
When i do Collect logs it provides "time-out" altough in the jobs it's stuck in "Running" but inside it's "No data"

Server Version 1.0.0.303

[nielsengelen]

As Mike suggested, you can best open a case then. Just mention you can't collect logs for now and they will assist you from there. Thanks.

[skydok]

I'm trying to open a case but it looks like there is an issue when i submit a ticket " Can't create ticket."