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agrob
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Cost Estimation not showing prices

Post by agrob » May 22, 2020 6:11 am

Good Day

Deployed VBA in a Test Subscription for Evaluation and for Cost Estimation for a new Backup Infrastructure. I can create a new Policy, add VMs, configure Snapshot and/or restore points (tried scheduled and manual) but when i check the "Cost Estimation" it is never showing prices. i tried to configure snapshots only or backups only but prices never show up. Just the ? and Message "Price is unknown. It an occur when prices for resources are not downloaded yet or when there is some problem with getting price from Microsoft Azure"

Is there any way to fix this?

Thanks

nielsengelen
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Re: Cost Estimation not showing prices

Post by nielsengelen » May 22, 2020 7:13 am

Hi Andre, can you contact support for assistance here? It could be this is an issue within Azure causing this bug but we can't know for sure without extra details. Can u let us know the case ID once created?
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agrob
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Re: Cost Estimation not showing prices

Post by agrob » May 22, 2020 7:20 am

Hi Niels,
Sure, Case ID# 04189571

-Charles
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Re: Cost Estimation not showing prices

Post by -Charles » May 24, 2020 10:05 pm

I also have this issue, only question marks are shown on the estimated costs section.

Mike Resseler
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Re: Cost Estimation not showing prices

Post by Mike Resseler » May 26, 2020 8:34 am

Charles,

Do you have a case ID?

Also, when does this happen, when you create the policy and first add some VMs? Or editing the policy?

agrob
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Re: Cost Estimation not showing prices

Post by agrob » May 27, 2020 7:16 am

Support found following error in the logs:

5/22/2020 5:20:49 AM 28 (1) Warning: Cost estimation cannot find the price list item for subcategory GeneralBlockBlobV2 operation WriteOperations and redundancy LocallyRedundant in region westeurope

So i created two new test vms, one in "switzerland north", one in "uk south". Also i crated a new storage account in location "sitzwerland north".
Included the newly created vms in the vba backup policy, also changed backup target in vba to the new storage account. But still no prices are shown.

i let you know once i got more news.

Mike Resseler
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Re: Cost Estimation not showing prices

Post by Mike Resseler » May 27, 2020 7:25 am

Thanks Andre for keeping us informed.

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