API timeout

[kristofpoppe]

Hi all,

When using the API call's we're facing the default timeout of 30 secs when we try e.g. a Get OrgUserBackups call.
Any idea how to increase this ?

I've found some older posts (2019) where we can modify the C:\ProgramData\Veeam\Backup365\Config.xml
and the line: <WCF OperationTimeout="600" />

In the current v5 version, this line is not present by default.
Can we just add this and restart the service or is this obsolete ?

Thanks for your input !

Kristof

[Johnny L]

Hi, Kristof!

I haven't used the API, so I can't say if that will fix it, but I had an issue earlier regarding a Powershell-command that timed out.

I added the "<WCF OperationTimeout="600" />" as a part of the <Archiver>-section and it did the trick for me.

Johnny

[Mike Resseler]

Kristof,

Please create a support ticket for this one. I believe this can be added, but I want to make sure that support has looked into your current config file before changes are being made

Thanks
Mike

[kristofpoppe]

Ok thanks Mike, will do so.

[kristofpoppe]

The case has been created. case number: #04888158

I'll post my feedback when we have a solution.